Huge Support Knowledgebase
A centralized library of detailed information accessible to customers & agents.
Ticket Management System
Manage tickets on the go and let your agents focus on customers to get the best of the product.
Binaka
An automated tool built to provide quick response to your customer’s queries.
eCommerce Support
Enhance the support experience of your customer.
Ticket Formation
Our responsibility to resolve your query using robust ticket system.
Ticket Administration
Get your query generated as a ticket for efficient support
Task Management
Task creation by ticket thread in situation where plenty of technicalities are involved
Security
We follow top standard procedure because your data our responsibility
Huge Support Knowledgebase
A centralized library of detailed information accessible to customers & agents.
Ticket Management System
Manage tickets on the go and let your agents focus on customers to get the best of the product.
Binaka
An automated tool built to provide quick response to your customer’s queries.
eCommerce Support
Enhance the support experience of your customer.
Ticket Formation
Our responsibility to resolve your query using robust ticket system.
Ticket Administration
Get your query generated as a ticket for efficient support
Task Management
Task creation by ticket thread in situation where plenty of technicalities are involved
Security
We follow top standard procedure because your data our responsibility
Catalyst App For Your Support System
The Twitter Help Desk App allows companies to automatically generate tickets on UVDesk whenever any customer (Twitter user) creates a tweet in respect to one of the channels (Twitter Mentions) added by a company through the app.
This provides companies with an extended ability to interact with customers on Twitter directly through the existing helpdesk system.
A user mention, or simply username, is how you’re identified on Twitter, and is always preceded immediately by the @ symbol.
A hashtag mention, or simply hashtag, is any word or phrase immediately preceded by the # symbol.
The Twitter App works by listening to a topic of interest to your Company from Twitter Live Feeds and creates a ticket for every new tweet relevant, providing you with an instant medium to communicate with your customers on Twitter, right from your helpdesk.
Whenever a ticket is created from twitter feeds, a new customer account will be created for the Twitter User if it’s their first tweet in context of the application. It should be noted that it’s the responsibility of the company agents interacting with the user to provide them with a login URL to access their account.
When you install the Twitter App, Go to Configure tab to Add New Channel. Authorize your Twitter account with UVdesk for the successful login. Once the authorization is done, you need to prove the name of twitter mention for which you are looking for updates and Save it.
Whenever a ticket comes to UVdesk from any Social or Utility tools, you can find the source of the ticket from the Ticket Source URL mentioned on the ticket.
By integrating Twitter App with UVdesk, whatever tweet is done using your hashtag, a ticket is generated on UVdesk dashboard. By replying to the same ticket, your reply is posted on the same tweet on Twitter.
Click here- Installation & Configuration Guide
Enter the subdomain below which you have chosen at the time of registration with UVdesk
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