Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
Magento 2 Help Desk integrates UVdesk help-desk extension with your Magento.
This is an amazing module which integrates UVdesk Helpdesk Ticket System with Magento 2. It allows a registered user to create a ticket regarding its query. The admin and its assigned agents can manage all the tickets either from the Magento back-end or from the UVdesk Dashboard.
Magento 2 support ticket extension is a kind of help desk solution from where customers can raise tickets regarding their issues from Magento dashboard and you can assign the tickets to the dedicated agents. You can integrate UVdesk help desk with Magento 2 and solve your customer queries proactively.
If you are using any standard paid plans of UVdesk Help Desk you can use the form builder app to create secure forms on Magento 2. Later on, you can embed that form using JS and iframe code and accept customer query from your Magento Store.
When you install UVdesk Help Desk with Magento 2, admin can check the tickets directly on the admin panel of the store. It means they do not have to leave their store and go to UVdesk dashboard to check tickets and perform actions.
From their store admin panel, they can assign tickets to the agent’s, filter tickets by group or team and check tickets by status.
Customers can log in to their Magento account and go to UVdesk ticket option to check tickets on the UVdesk customer dashboard. From there, customers can also create a ticket and follow up on the tickets that have been created by them.
UVdesk helpdesk is one of the premium customer support extension for Magento 2 to provide customer support. You can create workflows and assign tickets to the dedicated agent. Apart from that you can create customised email templates, SLA rules and integrate 50+ apps.
Click here – Installation & User Guide
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