Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
Our responsibility to resolve your doubts with our impressive Ticket System.
These are the ticket types which help in distinguishing the ticket according to the different kinds of problems.
It has many benefits like helping in the management of problems process, enabling proper escalation routing of tickets, reduction of support cost.
We also ensure that the tickets created by your customers are genuine and correct. It uses Google reCAPTCHA which will protect your support system from spam and abuse.
Google reCAPTCHA on ticket creation also ensures you are getting a genuine query from the user and removes out the spam information that might club your ticket list.
Create custom fields for the tickets to have the better understanding of the issue. You can now create various custom ticket fields which the user will fill at the time of ticket creation.
This will also help in the better resolution of problems. Creating Custom Fields gives you an option to collect extra information you want to collect from the customers to better resolve their issues.
Shakehand with a company who deals in eCommerce since last 8 years
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