UVdesk at a Glance

Have a look on some of its features

Basic Features

At UVdesk, we ensure that you get an excellent support by the help of its amazing features.

Workflow

Workflow

Set-up your helpdesk for automatic actions when defined events take place.

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PWA

PWA

Progressive Web App is a web application which applies enhanced and modern web abilities to provide app-like action to the user.

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eCommerce

eCommerce Multi-Channel Integration

Now look for the data command in your ticket system seamlessly.

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Examine

Examine Agent’s Performance

Figure out the report, achievements of the agent to know about their performances and their scope of improvement so that you can provide the best quality of support to your customer. Track Customer ratings, Response Time for the transparent result.

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Form

Form Builder App

Create a customizable form that suits the business requirements of the users without coding. Embed the custom form anywhere on the website and generate ticket after each form submission.

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File

File Viewer App

It allows the agent or the customer to either view the document directly or to download it. The user can view Office files and Code files in the browser after installing this wonderful App.

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Feature on Demand

Support Multi Channel

You can easily manage the tickets under one umbrella coming from multiple channels smoothly.

Saved Replies

Saved Replies

Save support staff's time by creating some pre-defined reply templates to the common queries which will help the agent to answer the question within a single click.

Prepared Responses

These are manual workflow by which you can set specific guidelines that can automate the customer support process.

Prepared Responses
Easy Navigation

Easy Navigation

Check the ticket details by navigating any ticket. You can see Customer Information, Total Replies Count, TimeStamp and the channel through which the ticket was created.

Report Insight

Keep a track record of all your agents and improve their performances. Check the ratings of your agents, performance graphs, tickets by channels graph.

Increase sale by better support

Shakehand with a company who deals in eCommerce since last 13 years

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