Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
Manage the tickets by the help of tags, priority, status, labels for better workflow and search. Assign agents, add private notes, forward replies to another agent for the better ticket management.
Have a look on some of its features
Manage the tickets under one umbrella.
Filter and check the tickets instantly.
Provide the finest solution to the client's problems.
Search the tickets instantly and save time.
Get all the updates of your account on the portal itself.
At UVdesk, we ensure that you get an excellent support by the help of its amazing features.
Our responsibility to resolve your doubts with our impressive Ticket System.
No more checking emails for queries. Get your queries generated as a Ticket with the UVdesk Helpdesk and provide exceptional support to the customers.
Task Creation by Ticket Threads In a situation where a lot of technicalities are involved
Convert your support query emails into a standard ticket for the better assistance.
Now you can have all the queries from all possible channels in one place.
Provide a perfect explanation about the basic features to the customers and settle the doubt beforehand.
Verify the order related details from multiple eCommerce channels.
Import tickets, agents, customers and much more.
Create custom forms for your websites.
Search the articles by typing the keyword
View any document without downloading it.
You can easily manage the tickets under one umbrella coming from multiple channels smoothly.
PrestaShop Order Fetch Module
Shopify Order Fetch Module
Amazon Order Fetch App
Facebook Help Desk
Save support staff's time by creating some pre-defined reply templates to the common queries which will help the agent to answer the question within a single click.
These are manual workflow by which you can set specific guidelines that can automate the customer support process.
Check the ticket details by navigating any ticket. You can see Customer Information, Total Replies Count, TimeStamp and the channel through which the ticket was created.
Keep a track record of all your agents and improve their performances. Check the ratings of your agents, performance graphs, tickets by channels graph.
Shakehand with a company who deals in eCommerce since last 13 years
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