eBay App integration with UVdesk will help in getting vital order related details of the customers for the better support. It will create a transparency among the support staff and they can distinguish the genuine customers.
Remove unwanted or fake query by the Order Validation Process where you can fetch the order related data and messages on the support ticket and provide attention to the deserving customers.
eBay Order Integration
The integration of eBay with UVdesk will help in getting vital order related details of the customers for the better support. It will create a transparency among the support staff and they can distinguish the genuine customers.
By the help of this app, the agent can see details of the order from the eBay Marketplace on the ticket. The order related details will only be seen by the support staff only.
eBay Message Integration:
Depending on your settings, the eBay integration will also create tickets for any important platform messages that you’ll receive on eBay as an eBay Seller, such as Order Feedbacks, AskSellerQuestions, Member-to-Member Messages, etc…
Frequently Asked Questions
How can admin manage messages coming to eBay seller portal from UVdesk?
When you create an eBay channel integration with UVdesk, your messages are automatically converted to tickets on UVdesk. After that, you don’t need to go to your seller portal to reply to those messages as you can do that from your UVdesk dashboard only.
What kind of messages are supported by eBay app on UVdesk Helpdesk?
Only the messages pertaining to Ask Seller Questions or Order Feedbacks will be converted to tickets on UVdesk. Also the moment the eBay channel is integrated, thereafter messages will be fetched on UVdesk, not the previous ones
How can admin assign eBay tickets to the dedicated agent?
Once you have connected eBay channel with UVdesk, you are entitled to use the UVdesk systems for your eBay tickets. You can set up a workflow with condition being source as eBay and action being the allocation to the dedicated agent.
Once the workflow is set, thereafter, whatever the tickets that will be coming from eBay channel will be assigned to the respective agent.
Is eBay integration with UVDesk a free service?
Yes, the eBay integration with UVdesk Helpdesk is a free service provided you have taken any standard paid plans of UVdesk.
In which geographical regions eBay messaging app will work?
As of now UVdesk integration with eBay app is available in following countries: USA, Canada, Australia, UK, Austria, Belgium, France, Germany, Italy, Netherlands, Spain, Switzerland, Hong Kong, India, Ireland, Malaysia, Philippines, Poland and Singapore.
Click here- Installation & Configuration Guide