Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
Shopify Help Desk Ticket System offers various ways to Merchant for providing prompt and reliable Customer Support. UVdesk allows￼ the Merchants to connect Multiple Shopify Store with one UVdesk Account.
Use the most enhanced Shopify Help Desk Ticket System offer ticketing platform for your customers and raise the level of customer service using this help desk plugin.
Now you can easily integrate UVdesk Help Desk plugin with which you can let your buyers visiting your eCommerce store raise a ticket for their concern like a help desk system, and you can send them replies for the same and much more.
Yes, to add Multiple Shopify Store with Single UVdesk Account is possible now. Marchant can connect Multiple Store with UVdesk to collect all their customer inquiries at one place for the better handling.
UVdesk provides the Shopify Order Fetch App using which Merchant can fetch all the order related details on the ticket to escape from fake queries. This integration will save the time of your support staff for the deserving customer.
Create the From using UVdesk Form Builder App and then paste the Form’s embed code into your website’s HTML.
Coming all the queries with that Form will be converted into the UVdesk Ticket which will be visible on Shopify Ticket Dashboard and in UVdesk Ticket View also.
In case of Multi-Store Integration Merchant needs to pick one Store as primary to manage the Payment Procedure.
A merchant needs to Add/Create Ticket Type in UVdesk backend and it will reflect on Shopify Help Desk when customer will Create Ticket. This will help Merchant in automating the Actions using Workflow.
For the better Ticket Management Merchant needs to manage User Section to create Group, Team, Agents and set their Privileges based on their requirement to provide fast Customer Support.
If you don’t find default Email Template suitable for your business requirement then you can Create or Edit from UVdesk Admin Panel and you can put placeholders to make your email template more personalized.
Merachant can save the time by automating the actions using Workflow. Merchant/Admin can configure department specific rules that automatically sends an e-mail notification, assigns a task to users and update field values when matched with the defined execution criteria.
The main purpose behind building automated business rules is that agents will no longer to do these repetitive actions manually which surely reduces boredom amongst them and focus on other tasks that are having prime concerns.
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