Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
Set-up your helpdesk for automatic actions when defined events take place.
The owner can set up the UVdesk in such a way that a new ticket created by the customer is assigned to an agent or it can be assigned to any team, group or even to the owner only.
This is possible with the help of Workflow. These are specific guidelines that can automate the customer support process. You can set the action of assigning agent as per ticket and the required ticket will be assigned to that particular agent.
The owner can select description, from the drop-down and then select the condition and based on the selected description and condition, enter any text, numeric value.
Like this, the owner can specify conditions for any event, based on which an action can be performed. The conditions are based on logical operators AND & OR. Based on the truthness of the condition, an action is performed.
When an event is triggered (for example, a ticket is created) then specific actions will be performed which will be based on the conditions created for particular events.
The set of events performed on helpdesk are based on the actions and conditions that are being set. Once the conditions are matched, an event took place on the system.
Shakehand with a company who deals in eCommerce since last 8 years
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