Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
Your data, our responsibility. We follow the top most standard procedure to make UVdesk safe from all unwanted threats.
UVdesk follows PCI DSS to secure customer’s data It also provides every access details of these protected data to the owner.
The protected data would be in the encrypted form so it would be impossible for the hacker to access it anytime. When the customer will access the data then it will be encrypted and then again it will be in its encrypted form.
Sources identified under this section will not be filtered. This is useful in cases when the owner wants to restrict the users from certain sources, but at the same time would like to enable access to certain specific users from that source.
Whitelisting a domain or email ID, allows you to get the information or tickets from that particular data as given by you and will not be considered as spam.
Sources identified under this section will be rejected completely. If the owner provides an IP address, or domain name, users originating from the provided IP or domain name will be restricted from accessing your support system entirely.
There are times when you constant random queries from any particular email ID or domain. In such a case you can blacklist as many data as you want to prevent yourself from fraud queries and tickets being created.
Single Sign On (SSO) allows the users to login into UVdesk Support Portal via their Social Media Platform. They can log in via Facebook, Twitter, LinkedIn, Google Plus, Magento & Opencart Store.
It saves a lot of time of the users as they do not need to create an account separately to login into the UVdesk Portal. Users generally choose those methods which are effortless and less time consuming and Single Sign-On (SSO) of UVdesk is one of them.
Shakehand with a company who deals in eCommerce since last 13 years
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