Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
This is the privacy and cookies policy for UVDESK.com and our associated services both online and offline as well as through email communications that we send to you (together, the Site). The Site is operated by Webkul Software Pvt Limited (we, us and our). “You” or a “user” refers to any individual who visits or otherwise uses the Site, you are accepting and agreeing to the practices outlined in this privacy and cookies policy.
We may collect and process the following information about you:
Information (such as your name, title, company name, email address, job function or position, social media details, postal address and telephone number)
IP Address provided by your Internet Service Provider (ISP)
your log-in and password details
any transactions made by you through the Site like billing address
communications you send to us, for example, to report a problem or to submit queries, concerns or comments regarding the Site or its content; and
information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to, or participate in, them.
Information that helps us in identifying the products and services that best meet your requirements
Feedback from you about our website and our products and services generally.
You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.
Additional information that is collected might include, for instance, browser and device information; App usage data; information collected through cookies, pixel tags, and other technologies; demographic information and other information provided by you; or aggregated information. We use this information to facilitate our operation of the Sites and for other purposes described below.
We receive and/or collect information from you in the following ways:
We do not currently require you to provide Personal Information in order to have access to general information available on our Site.
We offer you the opportunity to download certain content( archive files , video, image, data, text, documents, or other content ) from the Site without charge. If you choose to do so, you may first be required to provide certain Personal Information (for example, by completing an online purchasing and pricing form), such as your name, email address, phone number, job title, company name, country, industry, total annual revenue, and number of employees.
We may provide you, via the Site, with the opportunity to contact us, receive a Webkul Software Private Limited newsletter or participate in conferences, webinars, or special promotional or other programs (collectively “Events”). In order to participate in any of these Events, you will be required to provide certain Personal Information which may include your name, company, job title, address, email address, and phone number.
Some of our Site pages utilize “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about Site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a Site user. You may block cookies, or delete existing cookies, by adjusting the appropriate setting on your browser. Please consult the HELP menu of your browser to learn how to do this. If you block or delete “cookies” you may find the usefulness of our Site to be impaired.
Like many other websites, this Site may make use of log files. The information inside the log files includes the IP address from which you access the Site, the type of browser and operating system you use to access the Site, the date and time you access the Site, the pages you visit, and the addresses of pages from where you followed a link to the Site. We may use such information to analyze trends, administer the Site, track user’s movement around the Site, and gather demographic information. Such information is not linked to any information that is Personal Information, with the exception of the IP address which might be used to identify spamming attempts.
UVdesk also uses web analytics services, which currently include Google Analytics.
List of cookie used by the Services
Any information, video, image, data, text, documents, or other content posted at your direction onto a public area of the Site, such as Webkul Software Private Limited Blog / Demo , becomes publicly published content and will be available to all users of that public area of the Site, even if such content contains Personal Information. Please note that if you publish your contact information, you may receive unsolicited messages from users and visitors to the Site. We encourage you to publish only information you are sure you want to be accessible to anyone.
If you submit Personal Information to us through the Site:
We will use your Personal Information to improve our services to you, to contact you and to identify and authenticate your access to the Site’s services that you are authorized to access.
We may also use your email address to send updates, a newsletter or news regarding our services.
We may disclose your Personal Information or any information you submitted via the Site and its services if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to (i) comply with any applicable law, regulation, legal process or governmental request, (ii) enforce our Terms of Service including investigations of potential violations thereof, (iii) detect, prevent, or otherwise address fraud or security issues, or (iv) protect against harm to the rights, property or safety of Webkul Software Private Limited, its users, yourself or the public.
We may use Anonymous Information (as defined below), or disclose it to third party service providers, to improve our services and enhance your experience with the Site and its services. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our Site and services.
You may choose whether or not to provide Personal Information to Webkul Software Private Limited. The notices we will provide where Webkul Software Private Limited collects Personal Information on the Site should help you to make this choice. If you choose not to provide the Personal Information we request, you can still visit many parts of the Site, but you may be unable to access certain options, offers, and services that involve our interaction with you.
We may reveal information about visitors to the Site, customers and other third parties to better describe our services and usage by the visitors, however, these data will not reveal any personally identifiable information about the users.
We may disclose your personal information under lawful government requests if we believe that such action is necessary to prevent fraud or cyber crime to operate our systems properly or to protect the website, or the rights, property or personal safety of UVdesk or any person.
We may provide links to third-party websites as part of the services we provide on this site. UVdesk is not responsible for the content of external websites, or for their privacy policies.
If you are located in countries that fall under the scope of the European General Data Protection Regulation, data protection laws give you rights with respect to your personal data which includes:
Request access to your personal data;
Request correction or deletion of your personal data;
Object to our use and processing of your personal data;
Request that we limit our use and processing of your personal data; and
Request portability of your personal data.
You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, you can reach us at firstname.lastname@example.org with your request.
EU individuals also have the right to make a complaint to a government supervisory authority.
We generally remove any kind of secure information like FTP or admin credentials of your e-commerce website that you share on the ticket when we no longer need it for the purpose that we have collected.
However, keeping information like web server logs that record information about a visitor to one of the websites, such as the visitor’s IP address, browser type, billing address and operating system, are kept within the system for approximately 90 days. We retain the logs for this period of time in order to analyze the traffic of websites and investigate issues if something goes wrong on one of our websites.
Our Site contains links to other sites. Other sites may also reference or link to our Site. We are not responsible for the privacy practices or the content of such other sites.
The Site is not intended for or structured to attract children under the age of 18. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 18 years of age.
The security of your Personal Information is important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Notwithstanding anything contained in this Policy or elsewhere, Webkul Software Private Limited shall not be held responsible for any loss, damage or misuse of the User Information, if such loss, damage or misuse is attributable to a Force Majeure Event. A “Force Majeure Event” means any event that is beyond the reasonable control of Webkul Software Private Limited and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorised access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com
The terms and conditions of this Policy shall be governed by Indian Laws, and the courts in DELHI, shall only have exclusive jurisdiction to resolve/ adjudicate upon any disputes.
Shakehand with a company who deals in eCommerce since last 8 years
Some of our site pages utilize cookies and other tracking technologies. A cookie is a small text file that may be used, for example, to collect information about site activity. Some cookies and other technologies may serve to recall personal information previously indicated by the site user. You may block cookies, or delete cookies, by adjusting the appropriate settings on your browser. Please consult the HELP menu of your browser to learn how to do this. If you block or delete cookies you may find the usefulness of our site to be impaired.