Plenty of features

Features which are crafted to meet your requirements for a perfect online customer support.

Ticket

Ticket Administration

No more checking emails for queries. Get your queries generated as a Ticket with the UVdesk Helpdesk and provide exceptional support to the customers.

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Task

Task Management

Task Creation by Ticket Threads In a situation where a lot of technicalities are involved

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Email

Email Management

Convert your support query emails into a standard ticket for the better assistance.

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Multi

Multi Channel Support

Now you can have all the queries from all possible channels in one place.

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Knowledgebase

Knowledgebase

Provide a perfect explanation about the basic features to the customers and settle the doubt beforehand.

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Customize

Customize your Theme

It is a complete transformation of a portal to match up with the expectation of the users.

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Customer

Customer Follow Up

Boost your revenue with our Finest Customer Support Services which will make your customers amuse.

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Workflow

Workflow

Set-up your helpdesk for automatic actions when defined events take place.

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Company

Company Setting

Edit important information like Time format, Timezone, Default Priorities, Default Status, Default Mailbox of the tickets for the better management of the incoming tickets from all channels.

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Security

Security

Your data, our responsibility. We follow the top most standard procedure to make UVdesk safe from all unwanted threats.

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Import

Import Data

Import the data like agents, tickets, teams, groups, customers from the third-party helpdesk ( Zendesk, Freshdesk, osTicket, Help Scout) to UVdesk effortlessly.

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File

File Viewer App

It allows the agent or the customer to either view the document directly or to download it. The user can view Office files and Code files in the browser after installing this wonderful App.

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Form

Form Builder App

Create a customizable form that suits the business requirements of the users without coding. Embed the custom form anywhere on the website and generate ticket after each form submission.

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Examine

Examine Agent’s Performance

Figure out the report, achievements of the agent to know about their performances and their scope of improvement so that you can provide the best quality of support to your customer. Track Customer ratings, Response Time for the transparent result.

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Social

Social Media Apps

Connect your customers from all the possible channels with UVdesk and bring the query under one umbrella.

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Ticket

Ticket Formation

Our responsibility to resolve your doubts with our impressive Ticket System.

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eCommerce

eCommerce Multi-Channel

Now look for the data command in your ticket system seamlessly.

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How can I help You!

Connect with your customer's query coming from the different eCommerce Channels under one platform and provide supreme quality of support to the customers.

Knowledge base

Stuck somewhere?
Checkout the Frequently Asked Questions for better result

Search FAQ

Support

Leave your problems to us. Create a ticket and get the solution from our skilled agents

Create Ticket

Schedule a Demo

Check out in-depth functionality of the helpdesk in real time by scheduling the demo

Set Time
Hand Ticket

Do you want to know more about this

Then you are at right place where you can provide all your support to your customer with managing all your assets for support.