Features - UVdesk Helpdesk

Ticket Administration

No more checking emails for queries. Get your queries generated as a Ticket with the UVdesk Helpdesk and provide exceptional support to the customers.

Task Management

Task Creation by Ticket Threads In a situation where a lot of technicalities are involved

Email Management

Convert your support query emails into a standard ticket for the better assistance.

Multi Channel Support

Now you can have all the queries from all possible channels in one place.

Knowledgebase

Provide a perfect explanation about the basic features to the customers and settle the doubt beforehand.

Customize your Theme

It is a complete transformation of a portal to match up with the expectation of the users.

Customer Follow Up

Boost your revenue with our Finest Customer Support Services which will make your customers amuse.

Workflow

Set-up your helpdesk for automatic actions when defined events take place.

Company Setting

Edit important information like Time format, Timezone, Default Priorities, Default Status, Default Mailbox of the tickets for the better management of the incoming tickets from all channels.

Security

Your data, our responsibility. We follow the top most standard procedure to make UVdesk safe from all unwanted threats.

Import Data

Import the data like agents, tickets, teams, groups, customers from the third-party helpdesk ( Zendesk, Freshdesk, osTicket, Help Scout) to UVdesk effortlessly.

File Viewer App

It allows the agent or the customer to either view the document directly or to download it. The user can view Office files and Code files in the browser after installing this wonderful App.

Form Builder App

Create a customizable form that suits the business requirements of the users without coding. Embed the custom form anywhere on the website and generate ticket after each form submission.

Examine Agent’s Performance

Figure out the report, achievements of the agent to know about their performances and their scope of improvement so that you can provide the best quality of support to your customer. Track Customer ratings, Response Time for the transparent result.

PWA

Progressive Web App is a web application which applies enhanced and modern web abilities to provide app-like action to the user.

Social Media Apps

Connect your customers from all the possible channels with UVdesk and bring the query under one umbrella.

Ticket Formation

Our responsibility to resolve your doubts with our impressive Ticket System.

eCommerce Multi-Channel Integration

Now look for the data command in your ticket system seamlessly.

Help Desk Migration

Help Desk Migration is an automated data migration tool which allows transferring your records from the helpdesk you’re currently using to UVdesk and vice-versa.

Plenty of features

Ticket Administration

Task Management

Email Management

Multi Channel Support

Knowledgebase

Customize your Theme

Customer Follow Up

Workflow

Company Setting

Security

Import Data

File Viewer App

Form Builder App

Examine Agent’s Performance

PWA

Social Media Apps

Ticket Formation

eCommerce Multi-Channel Integration

Help Desk Migration

Increase sale by better support

Plenty of features

Ticket Administration

Task Management

Email Management

Multi Channel Support

Knowledgebase

Customize your Theme

Customer Follow Up

Workflow

Company Setting

Security

Import Data

File Viewer App

Form Builder App

Examine Agent’s Performance

PWA

Social Media Apps

Ticket Formation

eCommerce Multi-Channel Integration

Help Desk Migration

Increase sale by better support

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