Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
Import the data like agents, tickets, teams, groups, customers from the third-party helpdesk ( Zendesk, Freshdesk, osTicket, Help Scout) to UVdesk effortlessly.
The owner can import existing data like tickets, groups, teams, ticket-types, agents, customers, saves-replies from osTicket System to UVdesk Helpdesk System seamlessly. The owner can either select Full Database Import or Individual Resources Import for importing the data.
In Full Database Import, the owner can upload an XML file and then click on import for importing data. In Individual Resources Import, the owner can either select Customer, to import the customers by uploading the CSV or select Tickets, to import the tickets.
The owner can import data from Freshdesk Helpdesk to UVdesk Helpdesk. The owner will upload the zip file which they will receive from the Freshdesk itself.
After uploading the zip, click on Import button. The data like Groups, Users, Tickets would get imported from Freshdesk to UVdesk.
The owner will enter the API Key generated from a Help Scout Administrator profile and then click on Import.
The data like Users, Customers, tickets, mailbox would get imported from Help Scout to UVdesk by the help of API Key.
The owner can import data like users ( customers, agents, and admin) and tickets from Zendesk Helpdesk to UVdesk Helpdesk System.
The owner will copy the API Token generated from Zendesk Administrator profile and enter on the UVdesk Panel along with the domain name, email ID to import data from Zendesk to UVdesk.
Shakehand with a company who deals in eCommerce since last 8 years
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