Agent Reports

The owner can check the report of the agents. The owner can see the progress of the agent in the graph view.

They will get the insight of each agent’s First Response Time, Response Time, Resolve Time, Number of Customers Helped, and Ticket Count.

The owner can also filter the report on the basis of the time interval. This will help in tracking the agent and improving their efficiency.

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Agent Productivity

Here, it will display agent’s graph of Customer Over Tickets. It will also display the channels through which the tickets are getting created and can see the task details in the pie chart format.

You can also see the First Response Time, Resolve Time and Ticket Count of the agents and measure their performance.

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Increase sale by better support

Shakehand with a company who deals in eCommerce since last 13 years