Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
Figure out the report, achievements of the agent to know about their performances and their scope of improvement so that you can provide the best quality of support to your customer. Track Customer ratings, Response Time for the transparent result.
The owner can check the report of the agents. The owner can see the progress of the agent in the graph view.
They will get the insight of each agent’s First Response Time, Response Time, Resolve Time, Number of Customers Helped, and Ticket Count.
The owner can also filter the report on the basis of the time interval. This will help in tracking the agent and improving their efficiency.
Here, it will display agent’s graph of Customer Over Tickets. It will also display the channels through which the tickets are getting created and can see the task details in the pie chart format.
You can also see the First Response Time, Resolve Time and Ticket Count of the agents and measure their performance.
Shakehand with a company who deals in eCommerce since last 8 years
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