A root to enlighten your mind with the innovative prospect to the business.
Treasury of Knowledgebase
It is a centralized reservoir for information: a public library, a database of related information about a specific topic.
It is really important to know what is being written. One needs to be updated all the time whether it’s for customer’s need or about the knowledge level of oneself.
With the assistance of it, the customers can help themselves by acquiring knowledge from rich Kb articles and this has reduced the volume of incoming tickets which throws a positive light on your help desk.
The folder can be created as per the requirements of the department related to various issues.
The categories provides a path to the customer so that they can go to the right knowledge base to clear their doubts.
A knowledge base or articles are saved documents from which a customer can fetch valuable information.