Treasury of Knowledgebase

It is a centralized reservoir for information: a public library, a database of related information about a specific topic.

It is really important to know what is being written. One needs to be updated all the time whether it’s for customer’s need or about the knowledge level of oneself.

Back Office

Front Office

Manage Knowledgebase

With the assistance of it, the customers can help themselves by acquiring knowledge from rich Kb articles and this has reduced the volume of incoming tickets which throws a positive light on your help desk.

Folder

The folder can be created as per the requirements of the department related to various issues.

Category

The categories provides a path to the customer so that they can go to the right knowledge base to clear their doubts.

Article

A knowledge base or articles are saved documents from which a customer can fetch valuable information.

How to setup

Support Center Feature

Manage Tickets
Assets
Relevant Article
Todo
eCommerce

Multilingual Support

UVdesk is available in multiple languages. Change the language as per your zone and your customers. Even your customers can change the language view by themselves effortlessly.

Single Sign On

Login from your CMS eCommerce Online store or from Social Media and come on board of UVdesk.

Customizable Layout

Customize the layout by selecting the most excellent option of the blueprint of the front-end of your Support Site.

Select the best option for the layout and engage your customers in the ocean of the knowledge base.

Manage Navigation Bar

You can manage the navigation of your support portal from your end and seamlessly. Add numerous buttons with links on the portal for the better assistance of your customers.

How can I help You!

Connect with your customer's query coming from the different eCommerce Channels under one platform and provide supreme quality of support to the customers.

Knowledge base

Stuck somewhere?
Checkout the Frequently Asked Questions for better result

Search FAQ

Support

Leave your problems to us. Create a ticket and get the solution from our skilled agents

Create Ticket

Schedule a Demo

Check out in-depth functionality of the helpdesk in real time by scheduling the demo

Set Time
Hand Ticket

Do you want to know more about this

Then you are at right place where you can provide all your support to your customer with managing all your assets for support.

Get Started for free!