Leading Customer
Our team is always ready to help! !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
Open Source Customer
Customers
A root to enlighten your mind with innovative prospects for the business.
It is a centralized reservoir for information: a public library, a database of related information about a specific topic. It is really important to know what is being written. One needs to be updated all the time whether it’s for a customer’s need or about the knowledge level of oneself.
With the assistance of it, the customers can help themselves by acquiring knowledge from rich KB articles and this has reduced the volume of incoming tickets which throws a positive light on your help desk.
Folder
The folder can be created as per the requirements of the department related to various issues.
Category
The categories provide a path to the customer so that they can go to the right knowledge base to clear their doubts.
Article
A knowledge base or articles are saved documents from which a customer can fetch valuable information.
Knowledge base software allows you to manage and share your team's internal knowledge, as well as create an online support center for your customers. Knowledge bases provide your customers with a hosted help center so they can find answers on their own before starting a chat or when your support team isn't available. In addition, your support team can ask questions they don't already know the answer to when they need assistance.
Most people prefer to find their own answers. Give your website users access to self-service 24*7, even if there is no support team available.
Your support team does not have to learn all of the answers. They have a knowledge base where they can rapidly look up answers to clients' questions.
UVdesk is available in multiple languages. Change the language as per your zone and your customers' needs. Even your customers can change the language view by themselves effortlessly.
Login from your CMS eCommerce Online store or from Social Media and come on board of UVdesk.
Customize the layout by selecting the most excellent option for the blueprint of the front end of your Support Site. Select the best option for the layout and engage your customers in the ocean of the knowledge base.
You can manage the navigation of your support portal from your end and seamlessly. Add numerous buttons with links on the portal for better assistance from your customers.
If you're looking to purchase a plan at an affordable price, you're in luck! There are different plans available in UVdesk to fulfill your requirements.By comparing different plans, researching promotions, and considering your specific requirements, you can find the perfect plan.
You can book a live demo to discuss 24*7. By scheduling a live demo, you can ask questions, address specific concerns, and gain a deeper understanding of how the product or service can meet your unique needs. It's a valuable chance to see the potential and value that await you, empowering you to make informed decisions with confidence.
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