Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
A root to enlighten your mind with the innovative prospect to the business.
It is a centralized reservoir for information: a public library, a database of related information about a specific topic.
It is really important to know what is being written. One needs to be updated all the time whether it’s for customer’s need or about the knowledge level of oneself.
With the assistance of it, the customers can help themselves by acquiring knowledge from rich Kb articles and this has reduced the volume of incoming tickets which throws a positive light on your help desk.
The folder can be created as per the requirements of the department related to various issues.
The categories provides a path to the customer so that they can go to the right knowledge base to clear their doubts.
A knowledge base or articles are saved documents from which a customer can fetch valuable information.
You can like or dislike the articles.
Insights of the product in the form of solution articles.
Request our executive for an article.
Raise a ticket to clear your doubt related to any article.
A list of appropriate articles.
UVdesk is available in multiple languages. Change the language as per your zone and your customers. Even your customers can change the language view by themselves effortlessly.
Login from your CMS eCommerce Online store or from Social Media and come on board of UVdesk.
Customize the layout by selecting the most excellent option of the blueprint of the front-end of your Support Site.
Select the best option for the layout and engage your customers in the ocean of the knowledge base.
You can manage the navigation of your support portal from your end and seamlessly. Add numerous buttons with links on the portal for the better assistance of your customers.
Shakehand with a company who deals in eCommerce since last 8 years
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