(English) Knowledgebase | Self Serve Tutorials

Treasury of Knowledgebase

It is a centralized reservoir for information: a public library, a database of related information about a specific topic.

It is really important to know what is being written. One needs to be updated all the time whether it’s for customer’s need or about the knowledge level of oneself.

Manage Knowledgebase

With the assistance of it, the customers can help themselves by acquiring knowledge from rich Kb articles and this has reduced the volume of incoming tickets which throws a positive light on your help desk.

Folder

The folder can be created as per the requirements of the department related to various issues.

Article

A knowledge base or articles are saved documents from which a customer can fetch valuable information.

How to setup

Multilingual Support

UVdesk is available in multiple languages. Change the language as per your zone and your customers. Even your customers can change the language view by themselves effortlessly.

Single Sign On

Customizable Layout

Customize the layout by selecting the most excellent option of the blueprint of the front-end of your Support Site.

Select the best option for the layout and engage your customers in the ocean of the knowledge base.

Manage Navigation Bar

You can manage the navigation of your support portal from your end and seamlessly. Add numerous buttons with links on the portal for the better assistance of your customers.

Knowledge = Strength

Treasury of Knowledgebase

Back Office

Front Office