Open Source Helpdesk – UVdesk 

 

UVdesk is available as SaaS-Based Helpdesk and Open Source Helpdesk System also to overcome the workload of Service Representative and streamline the overall support process for better customer service.

We have realized that every business is not common and their way of approaching with customers is different therefore they need their own customized, flexible and modified helpdesk solution thus we built opensource helpdesk ticket system.

Anyone can inspect, modify or utilize the source code of Symfony component-based ticketing system for any purpose like module building, app integrations, features add-on or to utilize it as their own helpdesk.

Requirements

Before creating your UVDesk Helpdesk project, make sure that you have already installed all the following Prerequisite –

• Composer
• PHP Version: PHP 7 or Higher
• Web server: Apache, Nginx
• PHP extensions: PHP IMAP and PHP Mailparse
• Database required: MySQL
• Prepared package: WAMP(for windows), XAMPP(for Windows and Mac), MAMP(for Mac)

Installation of UVdesk Opensource Helpdesk

Installation of UVdesk Opensource Helpdesk In this article you will learn how to install UVdesk Opensource helpdesk project on localhost server, This brief Article is going to show new users and developers an easy way to get UVdesk working on Ubuntu.

This is a quick and easy guide for all developers to get you started down to make a powerful helpdesk solution with Symfony and PHP Framework. Now, let’s get started!

Step 1: Setup Webserver

UVdesk requires webserver to serve website on webbrowser and today’s Apache webserver is famous along all users and in use.

So go and install Apache webserver from their official website or for more information you can visit this UserGuide.

Step 2: Create a MySQL Database

UVdesk uses a MySQL database to manage data, like agent and Knowledgebase information. We have MySQL installed and configured, but before procceding further you need to make a database which will be used further while migrating with UVdesk in installation process.

Using a browser, enter the url(localhost/phpMyAdmin): to create a new empty database by using phpMyAdmin. Now, start by logging into the MySQL root account:

Then write name of database, Here i use “uv_open_source” then hit on Create button.

Step 3: Download UVdesk and Set Up UVdesk Files

Next step, visit UVdesk website and download latest zip file as per supported PHP version.

Step 4: Upload Package to Webserver

When you are done with download the zip file and after creating a empty database, extract the download file into Apache2 root directory(by default it is – /www/html/ or you can check your document root) to install UVdesk.

Step 5: Setup UVdesk

Now, in this step we’re launching open source helpdesk software, go to your preferred browser and type in the url http://localhost/folder/public or http://website.com/public pointing to your public folder residing under project directory.

Step 6: Evaluating System Requirement

Now You will see “SETUP UVDESK” button, hit on this button. It brings you to Evaluating System Requirement page to check system compability likewise in added screenshot:

Now, click on Proceed button, In case your system is not compatible with UVdesk Community Edition you will be not able to proceed further.

Step 7: Database Configuration

This page will ask you the details of database which you have created in Step 2.

Step 8: Create Super Admin Account

After filling the database details you will see Proceed button, Tapping the Proceed button brings up the Create Super Admin Account Page.

Step 9: Website Configuration

In this page, one can change member panel prefix or admin panel prefix from here.

 

Step 10 – Database Migration

Now, Helpdesk project is ready to be installed and migrating with database.

Now installation has been done, just click on admin panel link which will redirect to administrator panel from where you can manage both your agent and customer as well.

1. Agent Dashboard 

Note:

link to login as a agent – http://website.com/public/en/member/login or http://localhost/folder/public/en/member/login

To Access Agent Dashboard

By entering super admin credential which you have entered while installation you will be redirected to the UVdesk dashboard.

2. Knowledgebase

By clicking Knowledgebase link, will see the support panel where your customer explore some of your most popular and common articles and able to raised a ticket about their doubt.

Contact Us: In case your customer won’t be able to find their answer from knowledgebase page and wanna to contact with your support team then by clicking the contact us button he/she will be able to create a ticket

Sign In: Customer have separate panel that will help to check all updates and history of the tickets.

Note –

Further more this is the link for customer login – http://localhost/folder/public/en/customer/login or http://website.com/public/en/customer/login

You have successfully installed and setup UVdesk Open Source Helpdesk , now the next step will be mailbox configuration to collect all the customer query as a ticket at one place. Follow further steps to setup mailbox by using this user guide – How to Setup Mailbox?

You can also check out the devdocs of UVdesk Opensource Helpdesk on Github. Keep a loyal and friendly relation with your customer by assisting amazing customer support with UVdesk Opensource Helpdesk.

Thank you for viewing this blog, please share your kind views about this Open source Helpdesk Project on Support or support@uvdesk.com