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How to Install Open Source Helpdesk Project on Mac – UVdesk

UVdesk Open Source is an enterprise level helpdesk system developed using Symfony component because it is highly flexible, easy and user-friendly for the fast development of App or feature.

Installing UVdesk Locally on Your Mac With MAMP:

Not using Mac? Refer our previous blogs Installation guide for WAMP? Installation guide for Ubuntu?

Before proceeding with installation, there are a few things you need to make sure that you have already installed, These are:

Hardware Requirement

  • Processor: 1.60GHz or higher
  • RAM: 3GB or higher

Software Requirement

  • Composer: 1.6.5 or higher
  • PHP Version: PHP 7.2 or Higher
  • Web server: Apache, Nginx
  • PHP extensions: PHP IMAP and PHP Mailparse
  • Database required: MySQL
  • Prepared package: WAMP(for windows), XAMPP(for Windows and Mac), MAMP(for Mac)

Installation Instruction to Install Open Source Helpdesk on Mac With MAMP –

Step 1 – 

Install the community-skeleton project via composer using the below-structured command on WAMP:

Clear Cache:

composer clear-cache

Create Project:

composer create-project uvdesk/community-skeleton helpdesk-project --stability dev

OR

Download ZIP as per your System’s PHP version and extract into your document root, you can check your document root from your php.info file.

Check Following Cases:

Before setting up your project check below things and make changes accordingly:

Case 1. A web server might don’t have permission to allow overriding of the Apache config on a per-directory basis. In apache2.conf, Allow Override needs to be set to All for the directory block as mention below:

<Directory /home/users/www>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

Case 2. If your database password contains some special character(such as #$%@) then change your password and make it without special character.

Case 3. locate .env file in your project and make sure APP_ENV=dev when you are doing your setup.

Case 4. Allow read-write permission for below file & folder:

For .env file – chmod 775 -R path of .env file of UVdesk project

For var folder -chmod 775 -R path of var folder of UVdesk project

For config folder – chmod 775 -R path of config folder of UVdesk project

Case 5. And also check max execution time if it is 30 sec then increase it. Check here.

Step 2 – 

Browse your installed helpdesk project for example – http://domain/installed_folder/public/

Public Folder - Open Source Helpdesk Installation on WAMP

Step 3 – 

Set Up Helpdesk

UVdesk Open Source Helpdesk Installation welcome wizard

Step 4 – 

Evaluating System Requirement

UVdesk Open Source Helpdesk System Requirement

Step 5 –

Database Configuration

UVdesk Open Source Database Configuration

Step 6 – 

Create Super Admin Account

UVdesk Open Source Super Admin Details

Step 7 –

Website Configuration

UVdesk Open Source Website Configuration

Step 8 – 

Install Now

UVdesk Open Source Helpdesk Installation

Step 9 – 

Database Migration

UVdesk Open Source Helpdesk Database Migration

Step 10 – 

The Helpdesk Has Been Installed Successfully on Mac

Video Tutorial

UVdesk Forum!              Developer Visit!              Contact Us!          Live Demo!

Category(s) UVdesk
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