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How to Install Open Source Helpdesk Project on Mac – UVdesk

UVdesk Open Source is an enterprise-level helpdesk system developed using the Symfony component

As it is highly flexible, easy, and user-friendly for the fast development of App or feature.

Installing UVdesk Locally on Your Mac With MAMP:

Not using Mac? Refer our previous blogs Installation guide for WAMP? Installation guide for Ubuntu?

Before proceeding with installation, there are a few things you need to make sure that you have already installed, These are:

Hardware Requirement

  • Processor: 1.60GHz or higher
  • RAM: 3GB or higher

Software Requirement

  • Composer: Composer 2
  • PHP Version: PHP 7.2 or Higher
  • Web server: Apache, Nginx
  • PHP extensions: PHP IMAP and PHP Mailparse
  • Database required: MySQL
  • Prepared package: WAMP(for windows), XAMPP(for Windows and Mac), MAMP(for Mac)

Installation Instruction to Install Open Source Helpdesk on Mac With MAMP –

Step 1 – 

Install the community-skeleton project via composer using the below-structured command on WAMP:

Clear Cache:

Create Project:

OR

Download ZIP as per your System’s PHP version and extract it into your document root, you can check your document root from your php.info file.

Check Following Cases:

Before setting up your project check the below things and make changes accordingly:

Case 1. A web server might don’t have permission to allow overriding of the Apache config on a per-directory basis. In apache2.conf, Allow Override needs to be set to All for the directory block as mentioned below:

<Directory /home/users/www>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

Case 2. If your database password contains some special character(such as #$%@) then change your password and make it without special character.

Case 3. locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

Case 4. Allow read-write permission for the below file & folder:

For .env file – chmod 775 -R path of .env file of UVdesk project

For var folder -chmod 775 -R path of var folder of UVdesk project

For config folder – chmod 775 -R path of config folder of UVdesk project

Case 5. And also check max execution time if it is 30 sec then increase it. Check here.

Step 2 – 

Browse your installed helpdesk project for example – http://domain/installed_folder/Public Folder - Open Source Helpdesk Installation on WAMP

Step 3 – Now browse –  http://domain/installed_folder/public/

Set Up Helpdesk

Step 4 – Evaluating System Requirement

Note: To enable the IMAP/mail parser you can have a look here: https://webkul.com/blog/how-to-add-an-extension-imap-and-mailparse-on-windows-linux-mac/

Step 5 –Database Configuration

Step 6 – Create Super Admin Account

Step 7 – Website Configuration

Step 8 –  Install Now

Step 9 –  Database Migration

Step 10 –  The Helpdesk Has Been Installed Successfully on Mac

Video Tutorial

What’s Next? 

Congratulations!! Now you have installed UVdesk open source helpdesk on your Mac server successfully. The next step after installation, set up a mailbox with UVdesk to send & receive emails from UVdesk.

Check out the link below to setup mailbox-

How to Setup Mailbox : UVdesk Open Source Helpdesk

Are you in trouble? Let’s connect directly to UVdesk developers –

UVdesk Forum!              Developer Visit!              Contact Us!          Live Demo!

Category(s) UVdesk
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