Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
OpenCart Help Desk Extension allows you to integrate the UVdesk help desk support ticket system with your OpenCart Store
Using this free customer support ticket system admin can manage all their tickets from Opencart store admin panel. Customers can also respond to tickets from the front-end of Opencart store.
You can use UVdesk Help Desk Extension on your OpenCart store and enhance your customer support experience. Using UVdesk, you can provide support through various mediums like social, app and marketplace integration.
You can either integrate the free customer service module from Opencart Extensions or use form builder and allow your customers to raise ticket regarding queries.
UVdesk Helpdesk is one the Premium OpenCart Plugin that you can use to provide customer service.
The customer can easily create tickets, you can assign the tickets to dedicated agents using workflows, create customised email templates and integrate more than 50+ apps comprising of social, marketplace, e-commerce etc.
UVdesk Help Desk integration with OpenCart open doors to directly check tickets on OpenCart Admin dashboard only without leaving your store.
Now admin can directly check tickets coming on their UVdesk dashboard on OpenCart and perform dedicated actions.
Yes, if you have your customer on OpenCart and if he wants to check ticket response, he can log in UVdesk Customer Dashboard and check his tickets.
You can install OpenCart SSO App on UVdesk dashboard, by which customer will be getting login option using OpenCart on UVdesk Customer Login process.
There are two ways by which customer can check tickets. Whenever tickets are replied by the agents, it is automatically sent to customer email ID used for creating the ticket. Also, since there is real-time synchronization going on, the tickets are also available on UVdesk Customer Dashboard.
Click here – Installation and User Guide
Enter the subdomain below which you have chosen at the time of registration with UVdesk
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