Forward the ticket thread by mail to the required support staff and reduce the resolution time. Also by the “blind carbon copy” and “carbon copy”, inform the authorities about the things related to the support through the ticket.
Now, upload the images in any format in the ticket for the better understanding who is on the other end. Image can be upload in the form of URL, change the size of the upload image as per the frame and align it on the left, right or middle.
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