Mailbox feature allows e-mails which are sent to any specific e-mail address to be automatically imported to the support ticket system as a ticket.

Now, the owner or the agent can work on that ticket and resolve the issue of the customer. They don’t have to everytime open their e-mail client to check for business email and reply them as it can be directly done from their helpdesk admin dashboard.

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Generate the support tickets automatically from your own sites. Create your own forms by Form Builder App and integrate it anywhere in your site. The customers can also login to your Customer Portal and create a ticket.

A website is the very first point of support that every customer seeks to get help. By integrating helpdesk form on your website, you can easily get customer query as tickets and reply to them.

Amazon Seller Central

Amazon seller central messages will be converted into Tickets at UVdesk and your agents can reply them with the best solution.

Connecting Amazon marketplace with UVdesk opens the new door for you to provide support to Amazon customers. Since the messages are directly converted to tickets, you never need to go to your Amazon Seller Central account and reply to the messages of the customer as it can be done by the dashboard itself.

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Your helping buddy which can answer any query you ask related to UVdesk. Filter FAQs as per the alphabets and get instant insight. It can also turn into a Contact Form so that you can communicate and get your query solved.

You can connect knowledgebase with Binaka to help your customers with relevant articles that are on your helpdesk system, alternatively, if they are not able to find the solution, Binaka will present a contact form from where they can easily create tickets regarding their query.

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Increase sale by better support

Shakehand with a company who deals in eCommerce since last 13 years