Leading Customer
Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
OpenSource Customer
UVdesk always improve products based on customer feedback. We make lots of small improvements regularly, but here's a note of the main features we're working on next.
15 Dec 2017
A service-level agreement (SLA) is defined as an official commitment that prevails between a service provider and a client.
Set your own SLA. It's a powerful tool to simplify the communication and commitment between a service provider and a client.
Notes on customer can contains common information about Customer which will be visible on all Tickets of that Customer to all Agents.
This App can help you in providing Smart Support to customer. It is effective way to keep Customers information instead of asking customer same information for every Ticket.
No more leaving the current ticket view just to check customer previous tickets. Just install Customer Previous Ticket Listing app and then you will find the icon of this app on top of every ticket view.
On clicking this app icon, the support staff or the agent can see the list of existing tickets of any clients without leaving the current ticket view or opening any new browser tab.
In Relevant Articles App, the support staff can search the Knowledgebase articles on the ticket view and also can enter the URL with the hyperlink of the searched article on the ticket editor directly.
No need to leave the ticket view page and search the article. The support staff or the agent can save their important time on the customer’s query and solve them.
OneDrive offers users a simple way to store, sync and share all kinds of files, with other people and devices on the Web.
OneDrive integration with UVdesk is a new notion and trouble-free to set, then you will be able to keep or share files that too without size limitation.
Google Drive integration with UVdesk is a new inkling and pretty much easy to set and then you will be able to store share and synchronize file with no size limitation feature.
With the help of Google Drive, customer support will be admirable. Now file with no size limit feature can be shared, synchronized or stored in the cloud.
For providing ultimate customer support you will need to share files and attachments. After setting up DropBox App, You can easily attach files from DropBox in your tickets and replies.
Box allows you to create and edit new or existing files, save them to your Box account, and share them with others.Integrate Box with UVdesk & attach Box file to share.
Language should not be a barrier and so we have come up with Google Translate App.
Translate full page into any language using UVdesk Google Translate.
Now translate your ticket reply or the Knowledgebase Article on the editor itself. Just enter the content in your desired language and then select the language in which you want to translate the ticket reply or the Knowledgebase Article and it will be done.
Now you can easily manage customers’ inquiries from your Amazon Seller Accounts by the help of Amazon Seller central Messaging App.
This app will convert the messages of the customers into the Tickets at UVdesk and you or your support staff can reply to the customer's queries directly from the UVdesk.
Convert the customer's messages, doubts, the inquiry into the UVdesk tickets automatically with the help of MercadoLibre Messaging App.
The integration of eBay with UVdesk will help in getting vital order related details of the customers for the better support. It will create a transparency among the support staff and they can distinguish the genuine customers.
Depending on your settings, the eBay integration will also create tickets for any important platform messages that you'll receive on eBay as an eBay Seller, such as Order Feedbacks, AskSellerQuestions, Member-to-Member Messages, etc...
Keep an eagle eye on customer support and Make it matchless. Get the exact update about email delivery to Customer with the help of Email Delivery Status.
Progressive Web App (PWA) is a term used to denote web applications that use the latest web technologies.With the latest upgrade to PWA, now you can use UVdesk seamlessly on your smartphone like a native mobile app with features like offline syncing, mobile view UI, faster page load and addition to the home screen.
Convert the discussion of Disqus into ticket for the efficient handling.
Enable customer login through your Online Store built on top of Magento 1 SSO
18 Dec 2017
Keep a track record of all your agents and improve their performances. Check the ratings of your agents, performance graphs with report functionality.
28 Dec 2017
Remove unwanted or fake query by the Order Validation Process where you can fetch the order related data and messages on the support ticket and provide attention to the deserving customers.
23 Feb 2018
Now you can convert your Facebook messages into the UVdesk ticket.
CS-Cart Help Desk integrates UVdesk system with your CS-Cart store and allows your customer to raise the ticket for their concern.
13 Aug 2018
Complete helpdesk for Shopify merchants to manage all the support process from store's admin panel.
Now create secure Forms to use anywhere, with updated terms & condition as per EU regulation GDPR (General Data Protection Regulation).
18 Nov 2019
Customer Follow Up in UVdesk is made simpler by allowing you get notifications for pending response.
Helpdesk is providing you a way to track live Activity Reports Related To Agents, Tickets & Customers. Examine agents performance on UVdesk using reports and productivity section.
15 Feb 2021
Follow Up timer icon feature will send the pre-set automated reply to the customer as systematized by the owner or assigned agent.
20 Mar 2021
Knowledgebase Article,category,folder structure update on admin so that provide a perfect explanation about the basic features to the customers and settle the doubt beforehand.
11 Apr 2021
Customer note can contain common information about Customer which will be visible on all Tickets of that Customer to all Agents.
03 May 2021
Help Scout Data Import", you can import your existing data like Users, Customers, Mailboxes & Tickets from your Help Scout Helpdesk to UVdesk Helpdesk.
22 Jun 2021
Ticket ID must be displayed at customer panel.
29 Jul 2021
Kudos is all about the ratings of an agent's profile whether they have got a good response or the bad one from the customers, this way customer ratings can be analyzed.
UVDesk's marketing announcement brings exciting updates and promotions to engage customers and drive business growth.
UVdesk – Agent Activity view to serve a better experience for your customers. At the ticketing system last reply hours is also displayed.
Knowledgebase in UVdesk allows you to build up the list of tutorials and frequently asked questions so your customers can help themselves.
The Tickets code icon allows the agents to view the assigned team, agents, customer name, status, source, priority, replies, type, etc.
Give default privilege or pre-created privilege to your Agent based on the roles and responsibilities, agents can also able to update or add signature in their profile section.
Pending reply ticket icons added, boost your revenue with our Finest Customer Support Services which will make your customers amuse.
Shakehand with a company who deals in eCommerce since last 8 years
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