Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
UVdesk always improve products based on customer feedback. We make lots of small improvements regularly, but here's a note of the main features we're working on next.
15 Dec 2017
Keep an eagle eye on customer support and Make it matchless. Get the exact update about email delivery to Customer with the help of Email Delivery Status.
Progressive Web App (PWA) is a term used to denote web applications that use the latest web technologies.With the latest upgrade to PWA, now you can use UVdesk seamlessly on your smartphone like a native mobile app with features like offline syncing, mobile view UI, faster page load and addition to the home screen.
Convert the discussion of Disqus into ticket for the efficient handling.
Enable customer login through your Online Store built on top of Magento 1 SSO
28 Dec 2017
Remove unwanted or fake query by the Order Validation Process where you can fetch the order related data and messages on the support ticket and provide attention to the deserving customers.
13 Aug 2018
Complete helpdesk for Shopify merchants to manage all the support process from store's admin panel.
Now create secure Forms to use anywhere, with updated terms & condition as per EU regulation GDPR (General Data Protection Regulation).
15 Feb 2021
Follow Up timer icon feature will send the pre-set automated reply to the customer as systematized by the owner or assigned agent.
20 Mar 2021
Knowledgebase Article,category,folder structure update on admin so that provide a perfect explanation about the basic features to the customers and settle the doubt beforehand.
11 Apr 2021
Customer note can contain common information about Customer which will be visible on all Tickets of that Customer to all Agents.
03 May 2021
Help Scout Data Import", you can import your existing data like Users, Customers, Mailboxes & Tickets from your Help Scout Helpdesk to UVdesk Helpdesk.
22 Jun 2021
Ticket ID must be displayed at customer panel.
29 Jul 2021
Pending reply ticket icons added, boost your revenue with our Finest Customer Support Services which will make your customers amuse.
Shakehand with a company who deals in eCommerce since last 8 years
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