Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
UVdesk always improve products based on customer feedback. We make lots of small improvements regularly, but here's a note of the main features we're working on next.
28 Jan 2021
The code is hosted and developed in the jQuery GitHub repository.
15 Feb 2021
The support agents if they have a privilege can add and organize solution articles under the category and folders within the support portal so that your customers can quickly browse through them in their self-service portal.
18 Mar 2021
This will enhance and streamline customer support experience, as the customer will have access to translate their support page as well as the whole Knowledgebase/FAQ page into the desired language.
14 Apr 2021
Your data, our responsibility. We follow the top most standard procedure to make UVdesk safe from all unwanted threats. There is restrictions added i.e. need to specify the required length whenever fix out password.
02 May 2021
UVdesk – Agent Activity view to serve a better experience for your customers. At the ticketing system last reply hours is also displayed.
29 Jul 2021
A fully-functional UVDesk Community Edition project skeleton packaged along with the bare essential utilities that you can use to develop your own custom helpdesk solutions.
Shakehand with a company who deals in eCommerce since last 8 years
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