Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
UVdesk always improve products based on customer feedback. We make lots of small improvements regularly, but here's a note of the main features we're working on next.
28 Jan 2021
The code is hosted and developed in the jQuery GitHub repository.
15 Feb 2021
The support agents if they have a privilege can add and organize solution articles under the category and folders within the support portal so that your customers can quickly browse through them in their self-service portal.
18 Mar 2021
This will enhance and streamline customer support experience, as the customer will have access to translate their support page as well as the whole Knowledgebase/FAQ page into the desired language.
14 Apr 2021
Your data, our responsibility. We follow the top most standard procedure to make UVdesk safe from all unwanted threats. There is restrictions added i.e. need to specify the required length whenever fix out password.
02 May 2021
UVdesk – Agent Activity view to serve a better experience for your customers. At the ticketing system last reply hours is also displayed.
28 Jul 2021
The RECAPTCHA settings in UVdesk ensure enhanced security by verifying human users and preventing spam.
The UVDesk dashboard prominently displays the current version, keeping users informed about the software's latest release.
Amazon Order Fetch App bridges the gap between your Amazon Marketplace and the Customer Support Service of your Amazon Customers.
PrestaShop Order Fetch Module integrates Open Source Help Desk – UVdesk with your PrestaShop store to allow you to verify order-related details.
Shopify Order Fetch App build a connection between UVdesk and Shopify Webstore to fetch the order related details on Ticket.
Magento 2 Order Fetch App get the details of any order number belonging to the Magento 2 Online Store on the ticket system to boost the support process.
The customer previous ticket app allows the user (agents) to view all the previous tickets created by the same customer.
Custom field for UVdesk will help you to obtain additional information from the client at the time of ticket creation.
Form Builder App allows you to create secure forms in UVdesk and embed it anywhere on your website.
29 Jul 2021
A fully-functional UVDesk Community Edition project skeleton packaged along with the bare essential utilities that you can use to develop your own custom helpdesk solutions.
30 Jul 2021
Helpdesk is providing you a way to track live Activity Reports Related To Agents, Tickets & Customers.
UVDesk's marketing announcement brings exciting updates and promotions to engage customers and drive business growth.
The UVdesk project is also compatible with composer 2 as well.
10 Jul 2023
CS-Cart order fetch module helps to validate the order details over support ticket to deliver flawless support directly from the CS-Cart store.
This extension connects your Opencart online store with the UVdesk Open Source Helpdesk system to sync and validate orders.
This App can help you in offering Smart Help to clients. It is an effective way to keep customers' information instead of asking customers for the same information.
UVdesk Open Source ToDo List App allows the ticket handling agents to add a to-do tasks list to the tickets and can also mark them mark once it is done.
For the Uvdesk Opensource-Installation with Docker, here you can check: https://github.com/uvdesk/community-skeleton/wiki/Dockerize-helpdesk-project#using-docker-run
For the Uvdesk Opensource-Installation with Vagrant, here you can check: https://github.com/uvdesk/community-skeleton/wiki/Vagrant-Virtual-Machine-Environment/
The API bundle allows integration developers to utilize uvdesk's REST api to easily communicate with their community helpdesk system.
Shakehand with a company who deals in eCommerce since last 8 years
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