UVdesk Open Source

An Enterprise Level Helpdesk for Every Business.

Built on

Bringing better communication approach in the eCommerce world using Standard Symfony PHP framework.

Enjoy the adaptability and extensibility of PHP-based Helpdesk System which is fit for any trade to deliver better customer support experience.

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Why Open Source?

Every business is unique, so the Helpdesk system must be flexible for the customization to be fit as per the requirement.

Now, anyone can inspect, modify or utilize the source code of Symfony component-based Enterprise Open Source Helpdesk to deliver better customer support or to build modules on it.

Features

UVdesk Open Source Helpdesk includes all the standard features to streamline overall support operations and delivering flawless customer support.

Branding

Branding allows complete transformation of support portal to match with the business and to meet with the expectation of users implementing your brand colors.

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Highly Customizable

As it is created with the Symfony PHP framework to be highly customizable for the complex customer support requirement of any trade.

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Knowledgebase

A smart way to give a self-served appropriate description prior to the customers and let them find out a quick solution from up to dated knowledgebase articles to reduce the inquiry count.

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Mailbox Configuration

Configure your support email address with the mailbox to never miss out any lead as it converts all the coming emails into the Helpdesk Ticket for the standard supervision and better customer support.

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Saved Replies

Saved Replies are the pre-prepared answers for quick resolution of repetitive customer queries to save support agent\'s time from typing the same answers repeatedly. 

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Ticket Formation

No more checking emails frequently. Get every email inquiries generated as a Ticket with UVdesk Open Source Helpdesk and instantly deliver better customer support experience.

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Ticket Management

Get all the queries generated as Tickets,  hold, manage and route the inquiries using smart tools to distribute work among team for delivering instant and better customer support experience.

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User Management

Easily scale and streamline your customer support with countless agents, team, and groups.

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Workflow

Save time from using pre-set workflow based on events and conditions to automate actions also helps to escape from executing manual steps in every fixed interval of time.

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Read more about the standard features which are created to meet with your business requirement for providing better customer support experience.

More Features

Easy to Setup and Host

UVdesk Open Source Helpdesk is build on

They are usually applied to run dynamic websites or web apps.

We used all together to make UVdesk Open Source easy to set up and host on any hosting which supports LAMP/LEMP

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Module Integration

UVdesk Open Source has extended the capabilities which can be used for developing modules on it plus easy to scale and enhanced to offer reliable support experience to your customers.

Contribute to

Enterprise Open Source Helpdesk

UVdesk Team is constantly serving to make customer support software feature rich and way flexible to make it a fit helpdesk for any trade. We wish you to join the community to make this Enterprise Helpdesk more featureful and fault free.

Fork on Github

Stay Tuned

The added features, upcoming integrations and announcements related to UVdesk Open Source Helpdesk and keep yourself tutored with our blogs.

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