To provide a better customer support experience plus to offer secured robust tools for support assistants to reduce merchant’s work pressure related to any trade Webkul released the first enterprise open source helpdesk system. We’re proud to launch an Open Source Helpdesk because the e-commerce industry is in urgent need of it, especially the start-ups and small-sized trade. SaaS support systems are charging too much than the functionality they offer. Enterprise Open Source Helpdesk Considering every business prospect and their different way of dealing with the customer we decided for Open Source Support Desk. It can easily customize as per the business type and way of dealing. What this (Open Source Helpdesk) is for? We understand the price limitations regarding e-commerce beginners. To offer flawless customer support they too need full fledge helpdesk solution. Almost every suited helpdesk is a SaaS-base and charges a big amount for less functionality. We sell our SaaS solution — UVdesk at a very reasonable price will all the features. SaaS-based Help Desk For e-commerce, start-ups affording complete support solutions or adding more support assistants is not the right way to do it because it consumes a big portion of their budget. Building your own helpdesk to overcome the burden is next to difficult. It takes huge money, tech, hard work, maintenance. Yet it’s not sure the solution will work with that much efficiency or not? So for all the trade, our full-fledged enterprise Open Source Helpdesk is there. Utilize contribute and build the project. We have shared dev docs as well -check this out https://github.com/uvdesk/community-skeleton Open Source Helpdesk contains: PHP Based Helpdesk Features Along with Email Piping ( Ticket creation via emails and replies via emails), UVdesk Open Source Helpdesk includes knowledgebase, modern SLA, automated rules, saved replies, agent privileges, live reporting, analytics, ticket types. It has almost everything offered by standard paid SaaS solutions. Is this Open Source Service Desk customizable? First Enterprise Open Source Helpdesk UVdesk Open Source Customer Support Software is built using the standard Symfony PHP framework. Because of Symfony and PHP, it is highly secure, flexible, and customizable to be fit for any business need. We’ve built advanced UVdesk Open Source so that it can be used and integrated with marketplaces, e-commerce platforms, and third-party apps by building modules/plugins. This helpdesk will surely help in reducing response rate time and increasing customer satisfaction. It is the best way for the progress of any business. Keep delivering excellent support service using Enterprise Level Open Source Support System!! If you have any queries feel free to ask your e-commerce evangelist who is ready to help raise your concern at firstname.lastname@example.org or refer to the link.