To provide better customer support experience plus to offer secured robust tool for support assistants to reduce merchant’s work pressure related to any trade Webkul released first enterprise open source helpdesk system. We’re proud to launch Open Source Helpdesk because e-commerce industry is in urgent need of it especially the start-ups and small-sized trade. SaaS support systems are charging too much than the functionality they offer. Enterprise Open Source Helpdesk Considering every business prospect and there different way of dealing with the customer we decided for Open Source Support Desk so that it could be easily customized as per the business type and way of dealing. What this (Open Source Helpdesk) is for? We understand the price limitations regarding e-commerce beginners but to offer flawless customer support they too need full fledge helpdesk solution. Almost every suited helpdesk are SaaS-based and charging a big amount for less functionality so we sell our SaaS solution — UVdesk at the very reasonable price will all the features. SaaS-based Help Desk For e-commerce start-ups affording complete support solution or adding more support assistants is not the right way to do because it consumes a big portion of their budget. Building own helpdesk to overcome the burden is next difficult, as it takes huge money, tech, hard work, plus maintenance and yet it’s not sure that solution will work with that much efficiency or not? So for all the trade, our full fledge enterprise Open Source Helpdesk is there. Utilize contribute and build the project. We have shared devdocs as well -check this out https://github.com/uvdesk/community-skeleton What is included in Open Source Helpdesk? PHP Based Helpdesk Features Along with Email Piping ( Ticket creation via emails and replies via emails), UVdesk Open Source Helpdesk includes knowledgebase, modern SLA, automated rules, saved replies, agent privileges, live reporting, analytics, ticket types and almost everything offered by standard paid SaaS solutions. Is this Open Source Service Desk customizable? First Enterprise Open Source Helpdesk UVdesk Open Source Customer Support Software is built using standard Symfony PHP framework and because of Symfony and PHP, it is highly secure, flexible and customizable to be fit for any business need. We’ve built advanced UVdesk Open Source so that it can be used and integrated with marketplaces, e-commerce platforms, and third-party apps by building modules/plugins. This helpdesk will surely help in reducing response rate time and increasing customer satisfaction which is the best way for the progress of any business. Keep delivering excellent support service using Enterprise Level Open Source Support System!! If you have any query feel free to ask your e-commerce evangelist is ready to help raise your concern at email@example.com or refer the link.