Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
Branding allows complete transformation of support portal to match with the business and to meet with the expectation of users implementing your brand colors.
Developing or maintaining enterprise level software is not easy thus we've built this open source helpdesk on LAMP/LEMP Stacks which is known to be used for running dynamic websites or web applications.
As it is created with the Symfony PHP framework to be highly customizable for the complex customer support requirement of any trade.
A smart way to give a self-served appropriate description prior to the customers and let them find out a quick solution from up to dated knowledgebase articles to reduce the inquiry count.
Release unanswered emails simply pre-configure your multiple support email address with UVdesk helpdesk and convert coimng emails into service tickets for the standard supervision to route and deliver quick support.
Configure your support email address with the mailbox to never miss out any lead as it converts all the coming emails into the Helpdesk Ticket for the standard supervision and better customer support.
UVdesk Open Source has extended the capabilities which can be used for developing modules on it plus easy to scale and enhanced to offer reliable support experience to your customers.
The standard code of enterprise open source helpdesk system is open and anyone can inspect, modify and utilize the code based on their requirement.
Saved Replies are the pre-prepared answers for quick resolution of repetitive customer queries to save support agent's time from typing the same answers repeatedly.
No more checking emails frequently. Get every email inquiries generated as a Ticket with UVdesk Open Source Helpdesk and instantly deliver better customer support experience.
Get all the queries generated as Tickets, hold, manage and route the inquiries using smart tools to distribute work among team for delivering instant and better customer support experience.
A smart way to find out tickets again by tagging some bit information related to the ticket.
Easily scale and streamline your customer support with countless agents, team, and groups.
Save time from using pre-set workflow based on events and conditions to automate actions also helps to escape from executing manual steps in every fixed interval of time.
UVdesk Team is constantly serving to make customer support software feature rich and way flexible to make it a fit helpdesk for any trade. We wish you to join the community to make this Enterprise Helpdesk more featureful and fault free.
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