Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
Provide a perfect explanation about the basic features to the customers and settle the doubt beforehand.
The folder can be created as per the requirements of the department related to various issues. It helps in distinguishing the topic name and gives an insight into the topics which are explained inside the folder.
You can create as many folders as per category you want to make. After writing an article, you can then assign article into a particular category and respective folder to properly categorize the articles.
Under the Knowledgebase Folder, support staff or the owner can create multiple categories. These categories are created so that no random article or knowledge base confuses the customers.
Categories provide a path to the customer so that they can go to the right knowledge base to clear their doubts. You can create as many articles and assign them the respective category in which you want them to pop-up.
A knowledge base or articles are saved documents from which a customer can fetch valuable information. It is mostly used to clear the doubts at the first shot.
Creating relevant articles or FAQs helps the customer to get the solutions to their issue itself which in turn decrease the ticket volume and make sure that your agents are occupied in the priority tasks.
Shakehand with a company who deals in eCommerce since last 8 years
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