Knowledgebase Folder(s)

The folder can be created as per the requirements of the department related to various issues. It helps in distinguishing the topic name and gives an insight into the topics which are explained inside the folder.

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Knowledgebase Category(s)

Under the Knowledgebase Folder, support staff or the owner can create multiple categories. These categories are created so that no random article or knowledge base confuses the customers.

Categories provides a path to the customer so that they can go to the right knowledge base to clear their doubts.

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Knowledgebase Article(s)

A knowledge base or articles are saved documents from which a customer can fetch valuable information. It is mostly used to clear the doubts at the first shot.

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