PrestaShop Help Desk
PrestaShop Help Desk integrates UVdesk Help Desk extension With Your PrestaShop store.
This module allows registered users to create tickets regarding their queries from UVdesk option available in My Account section. Admin can very well manage the tickets from Prestashop ticket system as well as from UVdesk portal.
PrestaShop UVdesk Helpdesk Features:
- Integrate UVdesk Helpdesk System with your Prestashop Store.
- Easy interaction between Admin and Buyers.
- A well-managed helpdesk system for your Prestashop site.
- Absolutely Free Customer Service Module (Admin will have to sign up to UVdesk if he/she does not have an existing account).
- Buyers can raise ticket relating to any concern/issue/ inquiry.
- Admin can reply to those tickets created by the buyer.
- Admin can delete the tickets from PrestaShop backend.
- Admin can assign an agent to the ticket who will look after the customer issue.
- Admin/Assigned agent can add attachments on ticket replies.
- The filter option can be used to search any specific ticket using various parameters.
Frequently Asked Questions
How to deliver better customer support in PrestaShop?
Customer support is the key to your business growth. If you have your e-commerce store built in PrestaShop and looking to provide customer service from the store itself, you can use the free PrestaShop Help Desk extension UVdesk Help Desk which integrates easily with the platform.
The tickets are available on your admin dashboard and you can handle them without having to leave your store.
Can we create helpdesk contact form in PrestaShop?
If you have taken any standard paid plan of UVdesk Help Desk, you can use the Form Builder App to create secure forms for your e-commerce store. You can customize the form using custom fields and use the embed code in the form of .js or iframe to integrate the form on your PrestaShop store.
Which is the better help desk module for PrestaShop?
UVdesk Helpdesk is one the premium PrestaShop helpdesk module that you can use to provide customer service.
The customer can easily create tickets, you can assign the tickets to dedicated agents using workflows, create customised email templates and integrate more than 50+ apps comprising of social, marketplace, e-commerce etc.
How will the customer get notified about the ticket reply?
The customer either gets notified on the mail which they have used while creating the ticket and the same will be updated on UVdesk Customer dashboard from where they can check tickets as raised by them and the reply they have got from the agents.
Can we see tickets on PrestaShop Admin Dashboard?
When you install UVdesk help desk on your PrestaShop Store, the admin does not have to leave their store to UVdesk dashboard to check tickets every time.
The ticket is available on PrestaShop admin dashboard and admin can perform actions like assigning to dedicated agents, filter tickets and seeing them by status.
Click here – Installation & User Guide