Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
PrestaShop Help Desk integrates UVdesk Help Desk extension With Your PrestaShop store.
This module allows registered users to create tickets regarding their queries from UVdesk option available in My Account section. Admin can very well manage the tickets from Prestashop ticket system as well as from UVdesk portal.
Customer support is the key to your business growth. If you have your e-commerce store built in PrestaShop and looking to provide customer service from the store itself, you can use the free PrestaShop Help Desk extension UVdesk Help Desk which integrates easily with the platform.
The tickets are available on your admin dashboard and you can handle them without having to leave your store.
If you have taken any standard paid plan of UVdesk Help Desk, you can use the Form Builder App to create secure forms for your e-commerce store. You can customize the form using custom fields and use the embed code in the form of .js or iframe to integrate the form on your PrestaShop store.
UVdesk Helpdesk is one the premium PrestaShop helpdesk module that you can use to provide customer service.
The customer can easily create tickets, you can assign the tickets to dedicated agents using workflows, create customised email templates and integrate more than 50+ apps comprising of social, marketplace, e-commerce etc.
The customer either gets notified on the mail which they have used while creating the ticket and the same will be updated on UVdesk Customer dashboard from where they can check tickets as raised by them and the reply they have got from the agents.
When you install UVdesk help desk on your PrestaShop Store, the admin does not have to leave their store to UVdesk dashboard to check tickets every time.
The ticket is available on PrestaShop admin dashboard and admin can perform actions like assigning to dedicated agents, filter tickets and seeing them by status.
Click here – Installation & User Guide
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