Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
Magento 2 Order Fetch App obtains the order related details from the Magento 2 Website to the tickets and provides a better quality of support with efficiency.
You just have to connect your Magento 2 Webstore Channel with the UVdesk and then you are ready to fetch the order related information like payment method, product name, cost, shipping details on the tickets.
Get the details of any order number belonging to the Magento 2 Online Store on the ticket system to boost the support process.
This app will assist the support staff or the agent to differentiate between authentic and fake customer by fetching the order related details on the ticket and save the time of the staff.
Add multiple eCommerce Channels in the UVdesk as per the requirement and validate the details of the order number coming from your eCommerce Channel.
When you search for any order using Order ID, you will get details like Order Placed and Closing Date, Payment information that includes Order Processing Method and Fulfillment Method, Shipping Address and Product Information which includes units purchased and cost.
The most plausible reason for this error is the Hostname provided by you. While entering your Magento Webstore URL in Hostname, most people tend to provide the URL which does not redirect to the frontend of the store or missed the backslash at the end.
Provide the front-end URL with a backslash for the final URL in the hostname.
You need to Select all the APIs which falls and Sales and Product Categories and save it.
If you have taken any standard paid plans of UVdesk, you can enjoy services of all the apps including Magento 2 Order Fetch App.
Click here- Installation & Configuration Guide
Enter the subdomain below which you have chosen at the time of registration with UVdesk
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