Magento 2 Order Fetch

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The extension connects Magento 2 online store with the UVdesk Open Source Helpdesk system to sync and validate orders. Once integrated, ticket agents can fetch the order related information like payment method, product name, cost, shipping, and other details on the tickets.

Important Note –

To use this module, you must install UVdesk Open Source Helpdesk first.
Magento 2 Order Fetch module is only supported by UVDesk version 1.0 or greater

What is the Need of Open Source Magento 2 Order Fetch Module?

This module increases the performance of your agents by displaying the order related information on the ticket system. This will give you more details while dealing with support tickets raised by customers regarding their purchases. The agent can save their time as well as improve efficiency. No need to leave the ticket system to check the details.

For instance, if any random customer comes with a Refund Issue then your support staff has to check offline that product and order details. This will be a tedious process, but with Magento 2 Order Fetch Integration, you can connect your Magento Webstore with UVdesk and check the order related data on the ticket only.

Highlighted Features

Enhance Customer Support Experience

With this module reply master can resolve support queries faster by checking order information over the ticket.

Real-Time Access To Customer Order Data

Agents have real-time access to the product information, shipping data, price, and other information agents need.

Escape Fraud Queries

Support staff or the agents can differentiate between the genuine and fraud customers by confirming order details.

Fully Integrated With ECommerce

This module brings various e-commerce related functionalities to your community helpdesk system.

Frequently Asked Questions

1. Can I integrate multiple Magento channels with this module?

Yes!! you can integrate any number of Magento channel with UVdesk and fetch the order information.

2. Does this module auto-synch customer order related details on the UVdesk ticket panel?

One can simply get the order result by entering order id with the respective channel over the ticket

3. Which UVdesk Open Source version does it support?

Magento 2 Order fetch module supports UVDesk version 1.0 or greater.

4. Does this app fetch customer inquiry came from the Magento store?

This module only allows fetching order details from the Magento store directly. You may reach out to us if you want at support@uvdesk.com

5. What type of customer order details we can see on the ticket regarding Magento?

This module gets the order related details like Order ID, description, quantity, total price, unit price, shipping, etc on the support ticket immediately.

Click here- Installation & Configuration Guide