Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
By using Amazon Order Fetch – UVdesk Open Source module you can validate related order information such as order information, shipping information, and payment information on support tickets provided by the customer directly from your Amazon store. This module is helpful for those who want to extend the capability of the community helpdesk system either using this system as a merchant or developer.
Amazon Order Fetch App bridges the gap between your Amazon Marketplace and the Customer Support Service of your Amazon Customers. Confirm the order details fetching from Amazon Account on the ticket for the proper validation and avoid bogus queries.
Now, you can furnish close attention to each and every customer’s query coming from your Amazon Store and resolve customer’s issues quickly.
Important Note –
Deliver Fast And Flawless Support
With this module reply master can resolve support queries faster by checking order information over the ticket.
Live Connection To Customer Order Data
Agents have real-time access to the product listing, shipping data, price, and other information agents need.
Escape Fraud Queries
Support staff or the agents can distinguish between the genuine and fraud customers by confirming order details.
Fetch Order Related Details On Ticket
The admin or support agent needs to select the Amazon channel and get the order details by entering the order id.
Highly Secure And Flexible
It’s built on Symfony and opensource and opensource tech stack which is already secured and customizable.
Deliver Seamless Support Through Single Dashboard
Add multiple eCommerce Channels with UVdesk and validate the details of the order number coming from your eCommerce Channel.
Click here- Installation & Configuration Guide
Enter the subdomain below which you have chosen at the time of registration with UVdesk
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