Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
Task Creation by Ticket Threads In a situation where a lot of technicalities are involved
In a situation where a lot of technicalities are involved in the ticket then this technical section is allotted to the technical expertise/group. In accordance with the threads (thread wise) tasks can be added to the tickets to various agents.
You can create tasks with the required information and assign it to the dedicated agents with a deadline. Creating the task by ticket threads makes it easier to follow up on customer and the work as requested on task by you.
Set a completion time for the task assigned to your support agents which will make sure that the work is completed on time with efficiency.
Set deadlines on tasks, so to keep the agent aware of the completion time and deliver the work with efficiency and on time to your customers.
Shakehand with a company who deals in eCommerce since last 8 years
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