Open Source HelpDesk Ticket system build on PHP

Updated 3 March 2022

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SaaS and Enterprise Level Open Source Help Desk

Ticket system, Webkul is proud to release Enterprise Level Open Source Helpdesk — UVdesk built using standard Symfony PHP framework which is a highly secured, robust, and component-based system to be easily customized for any business.

Why Open Source Helpdesk? Because every business their work process and way to deal with the customer is different.

Plus standard SaaS helpdesk imposes a good cost for the helpdesk plan and customization to make the helpdesk fit for the business.

So, in order to make the source code freely available so that anyone can read, inspect, modify, and collaborate for any purpose. Hence, Webkul launches an enterprise open source helpdesk to be fit for any business.

PHP-based Open Source Helpdesk

Benefits of Free Open Source Helpdesk

Customizations will be easy because the source code is Free and accessible for everyone. The source is in your hand to use and get the advantage of it.

Drafting out a few benefits of Free Open Source Helpdesk Software below:

Control in Your Hand — Now you have the freedom to study, use, customize, control, and set up your own helpdesk system with or without modification to deliver a better support experience to your customers.

Security and Privacy — SaaS solution provider maintains all your data. They have the power to add or restrict any functionality which may cause a big obstacle for you.

But with FOSS (Free Open Source Software) your data is all secured with you and privacy is also maintained because FOSS users can inspect, verify and modify the source code to maintain a security standard.

Quality and Capability —FOSS allows for high-grade collaboration among crowds and individuals along with better community support.

It helps to build customer support software fit for your purpose, It has the efficiency to utilize for any standard support service tool.

Standard User Support — FOSS allows for better collaboration from parties, developers, and the community with the purpose of developing the most dynamic software for users.

It involves everyone discovering bugs promptly so that they fix them soon.

Why Symfony and PHP?

Symfony is by far the best framework for writing business apps like helpdesk and PHP+Symfony both have very huge community support for fast app development.

However, Symfony with its set of reusable ingredients is the standard base on which immeasurable PHP applications are built.

The purpose of Symfony was to speed up the web application development process by avoiding sensitive coding work, especially for enterprise-driven applications.

Currently, Symfony PHP framework is the number one choice for developing enterprise level web apps in the entire world.

Presently, 80% of websites or web applications are built using the PHP programming language. Every PHP framework uses a few of the Symfony components.

Thus, we built UVdesk Open Source advanced and easy using the standard Symfony PHP framework, now anyone can inspect, modify and collaborate and build the module on it.

PHP/Symfony developers are also welcome to contribute to the project. We have shared a dev doc check this out — https://github.com/uvdesk/community-skeleton


Easy to set up and host

Developing or maintaining enterprise-level software, websites, applications and servers are not easy thus, we built UVdesk Open Source Helpdesk Ticket System on the LAMP stack.

What is LAMP? LAMP is known for Linux, Apache, MySQL, and PHP (or Perl/Python). Hence using to run dynamic web apps or websites.

Lamp Stack’s main part is that it consists of Linux, Apache, MySQL, and PHP/Python/Perl. Hence using to run dynamic websites or web apps.

The common thing in all four parts of the LAMP is all are Free and Open Source to use.

Further, a company like Webkul and others are using all four together to make UVdesk Open Source easy to set up and host on any hosting support LAMP.

Features of Enterprise Open Source Helpdesk

UVdesk Open Source is the Enterprise Level Helpdesk which includes every functionality offered by any standard paid customer support software, drafting out the features below:

PHP-based Open Source Helpdesk Ticket System
  • Email Piping + unlimited mailbox
  • Unlimited support assistants
  • Knowledgebase — self-service portal
  • Saved replies and Tags
  • Prepared responses — manual workflow
PHP-based Open Source Customer Support Software
  • Brilliant — workflow
  • Live — Reporting
  • Standard Email Templates
  • Branding to promote business
  • Easy integration with apps
  • Highly Customizable
  • Extreme Flexible for any modification
  • The source is at your end

Keep giving excellent support using Enterprise Level Open Source Support System!!

If you have any queries feel free to ask your e-commerce evangelist who is ready to help raise your concern at support@uvdesk.com or refer to the link.

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  • Krishnadev
    How can we intergrate a payment after a certain amount of chat had been done by customer…
    • akshaykrsingh.bd358 (Moderator)
      Hi Krishnadev
      Hope you are doing well

      Thank you for contacting us. We have created a ticket on your behalf and our team will assist you on the same. You can also check the update on the existing ticket

      If you face any issues or have any concerns then let me know at support@webkul.com we are here for you to assist.

      Thanks & Regards
      Webkul Team.