Open Source Features

Features which are crafted to meet your requirements for a perfect online customer support.


Ticket Formation

No more checking emails frequently. Get every email inquiries generated as a Ticket with UVdesk Open Source Helpdesk and instantly deliver better customer support experience.

Mailbox

Release unanswered emails simply pre-configure your multiple support email address with UVdesk helpdesk and convert coimng emails into service tickets for the standard supervision to route and deliver quick support.

Workflow

Save your time by pre-setting the automation rules based on events and conditions to automate and speed up the repetitive actions which are needed to be performed after every specific interval of time.

Insights Report

Figure out the report, achievements of the agent and track Customer ratings, the response time for the transparent result to know about the actual record for the overall improvement.

Knowledgebase

Great approach to give a self-served appropriate description prior to the customers and let them find out a quick solution from up to date knowledgebase articles to reduce the inquiry count.

Branding

Completely modify your support portal to match up with your brand to meet with the expectation of customers and advertising business.

Flexible for Modification

Developing or maintaining enterprise level software is not easy thus we've built this open source helpdesk on LAMP/LEMP Stacks which is known to be used for running dynamic websites or web applications.

Highly customizable

As it is created with the Symfony PHP framework to be highly customizable for the complex customer support requirement of any trade.

Open Source

The standard code of enterprise open source helpdesk system is open and anyone can inspect, modify and utilize the code based on their requirement.

Prepared responses

Preparedness solutions for immediate actions, create a manual workflow for ticket assignment, changing the status, tags, priorities and other emergency responders at one click.

Productivity

Boost agent productivity with tons of automated features to be fit for every e-commerce business need.

Ticket Tags

A great way to find out tickets again by tagging some bit information related to the ticket.

Users

Easily scale and streamline your customer support with countless agent's, team and groups.

Contribute to

Enterprise Open Source Helpdesk

UVdesk Team is constantly serving to make customer support software feature rich and way flexible to make it a fit helpdesk for any trade. We wish you to join the community to make this Enterprise Helpdesk more featureful and fault free.

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