36K Views

Open Source Helpdesk Installation on Ubuntu – UVdesk

UVdesk is well known SaaS-based helpdesk and now released fully functional Open Source Help Desk with all the standard features. Find a complete guide for Open Source Helpdesk Installation process on Ubuntu – UVdesk.

Open Source Helpdesk Installation Process on Ubuntu 

Prerequisites to install Open Source Helpdesk on Ubuntu:

Hardware Requirement

  • Processor: 1.60GHz or higher
  • RAM: 3GB or higher

Software Requirement

Steps to Install Open Source Helpdesk Ticketing System on Ubuntu:

Step 1 – 

Install the community-skeleton project via composer using the below-structured command:

Clear Cache:

composer clear-cache

Create Project:

composer create-project uvdesk/community-skeleton helpdesk-project --stability dev

OR

Download ZIP as per your System’s PHP version.

Step 2 – 

Browse your installed helpdesk project for example – http://domain/installed_folder/public/

Public Folder Open Source Helpdesk on Ubuntu

Step 3 – 

Set Up Helpdesk

Set Up UVdesk Open Source Helpdesk on Ubuntu

Step 4 – 

Evaluating System RequirementSystem Requirement - UbuntuStep 5 –

Database Configuration

Database Configuration Open Source Helpdesk on Ubuntu

Step 6 – 

Create Super Admin Account

Create Super Admin Account UVdesk Open Source Helpdesk Ticketing System

Step 7 –

Website Configuration

Website Configuration UVdesk Open Source Customer Support System

Step 8 – 

Install Now

Install Now UVdesk Open Source Customer Support Software

Step 9 – 

Database Migration

Database Migration Open Source PHP Helpdesk

Step 10 – 

The Helpdesk Has Been Installed Fully

Open Source Helpdesk Has Been Installed

Video Tutorial

 

UVdesk Forum!              Developer Visit!              Contact Us!                     Live Demo

. . .

Comments (2)

Add Your Comment

  • Dan
    This is a really useful guide, but it needs more detail in step 2. It seems installation takes place by accessing the installation directory – domain.com/home/ubuntu/helpdesk-project/public/index.php but that is not accessible via Apache.

    How exactly do you go about accessing this file via a browser?

    • Vidushi Singh
      Hello Dan,

      Thanks for reaching us and showing your interest in our software.

      This is a really useful guide, but it needs more detail in step 2. It seems installation takes place by accessing the installation directory – domain.com/home/ubuntu/helpdesk-project/public/index.php but that is not accessible via Apache.

      How exactly do you go about accessing this file via a browser?

      Look at the below steps to install the UVdesk software using the Setup Wizard via browser:

      1. Start a web browser.

      2. Hit the following URL in the browser’s address or location bar(which u have configured in your web server)
      –> Domain name or IP/path to Helpdesk/public

      Note: To check the docroot you can create info.php.

      3. On the initial page, click Set Up UVdesk.

      4. Continue with the further steps in the order presented to complete the installation.

      Thanks & Regards

      UVdesk Team

  • css.php