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    (English) Open Source Helpdesk Installation on Ubuntu – UVdesk

    Updated 27 October 2023

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    Vidushi Singh
    Vidushi Singh 27 October 2023
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    12 comments

  • Dan Aug 22, 2019 at 03:38PM
    This is a really useful guide, but it needs more detail in step 2. It seems installation takes place by accessing the installation directory – domain.com/home/ubuntu/helpdesk-project/public/index.php but that is not accessible via Apache.

    How exactly do you go about accessing this file via a browser?

    回复
    • Vidushi Singh (Moderator) Aug 31, 2019 at 07:30AM
      Hello Dan,

      Thanks for reaching us and showing your interest in our software.

      This is a really useful guide, but it needs more detail in step 2. It seems installation takes place by accessing the installation directory – domain.com/home/ubuntu/helpdesk-project/public/index.php but that is not accessible via Apache.

      How exactly do you go about accessing this file via a browser?

      Look at the below steps to install the UVdesk software using the Setup Wizard via browser:

      1. Start a web browser.

      2. Hit the following URL in the browser’s address or location bar(which u have configured in your web server)
      –> Domain name or IP/path to Helpdesk/public

      Note: To check the docroot you can create info.php.

      3. On the initial page, click Set Up UVdesk.

      4. Continue with the further steps in the order presented to complete the installation.

      Thanks & Regards

      UVdesk Team

      回复
      • adeadwombat Jan 30, 2020 at 08:45PM
        Sorry for the short note. Things didn’t go as expected from the vid. I did these things on a fresh 18.04 vm before the browser could find the index.php file. Hope this helps. Best Regards.
        $ sudo nano /etc/apache2/mods-enabled/dir.conf
        https://phoenixnap.com/kb/wp-content/uploads/2019/03/php-index-file-position.png
        $ sudo a2enmod rewrite
        $ sudo systemctl restart apache2
        $ sudo nano /etc/apache2/sites-available/000-default.conf

        Options Indexes FollowSymLinks MultiViews

        AllowOverride All

        Require all granted

        $ sudo systemctl restart apache2

        回复
  • mikaz Nov 22, 2019 at 08:45PM
    Hello,

    I stock in step 5
    https://elite-consulting.us/helpdesk-project/public
    Can you help me to fix this issue?

    Thank

    回复
    • Vidushi Singh (Moderator) Nov 27, 2019 at 01:47PM
      Hi Mikaz, I would request you do re-install the project and while getting the error please open the dev toolbar then move to network => preview tab to show us the error so that we can find the exact cause behind the same, for any further concern raise a ticket at support@uvdesk.com for the better conversation and instant solution.
      回复
  • geetha Mar 6, 2020 at 10:43AM
    This is really useful i had a successful installation but after shutdown of my pc(ubuntu) i am unable to open it could you plz help me how to do it
    回复
    • Himani Gupta (Moderator) Mar 6, 2020 at 11:59AM
      Hello Geetha,
      Thanks for writing to us!!
      Kindly execute the project in your browser:
      http://localhost/helpdesk-project/public

      Still, you’re facing an issue or have further doubt, email us at support@uvdesk.com
      Kind Respects
      UVdesk Team

      回复
  • Simon Jul 13, 2020 at 03:36PM
    I got this error.

    An exception occurred while executing ‘SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.code = ? LIMIT 1’ with params [“ROLE_SUPER_ADMIN”]:

    SQLSTATE[42S02]: Base table or view not found: 1146 Table ‘support.uv_support_role’ doesn’t exist

    回复
    • Himani Gupta (Moderator) Jul 14, 2020 at 04:50AM
      Hello Simon,
      Nice day to you!!
      The exception shows that the created database is not mapped with the project properly. Kindly check max execution time if it is 30 sec then increase it. Check here and try to configure the project again.
      Kind Respects
      UVdesk Team
      回复
  • Jean Castro Sep 20, 2020 at 01:46AM
    Hola, y podemos encontrar una versión en Español – latinoamericano?
    回复
  • Himani Gupta (Moderator) Jan 8, 2021 at 12:49PM
    Hello Jean Castro,
    You can translate the whole panel by following this user guide – https://www.uvdesk.com/en/blog/language-translation-in-uvdesk-open-source-helpdesk/
    Kind Respects
    UVdesk Team
    回复

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