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(English) Open Source Helpdesk Installation on Ubuntu – UVdesk

Updated 27 October 2023

Disculpa, pero esta entrada está disponible sólo en English.

Vidushi Singh 27 October 2023

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12 comments

Dan Aug 22, 2019 at 15:38 03Thu, 22 Aug 2019 15:38:27 +000027.

This is a really useful guide, but it needs more detail in step 2. It seems installation takes place by accessing the installation directory – domain.com/home/ubuntu/helpdesk-project/public/index.php but that is not accessible via Apache.

How exactly do you go about accessing this file via a browser?

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Vidushi Singh (Moderator) Aug 31, 2019 at 07:30 07Sat, 31 Aug 2019 07:30:48 +000048.
Hello Dan,

Thanks for reaching us and showing your interest in our software.

This is a really useful guide, but it needs more detail in step 2. It seems installation takes place by accessing the installation directory – domain.com/home/ubuntu/helpdesk-project/public/index.php but that is not accessible via Apache.

How exactly do you go about accessing this file via a browser?

Look at the below steps to install the UVdesk software using the Setup Wizard via browser:

1. Start a web browser.

2. Hit the following URL in the browser’s address or location bar(which u have configured in your web server)
–> Domain name or IP/path to Helpdesk/public

Note: To check the docroot you can create info.php.

3. On the initial page, click Set Up UVdesk.

4. Continue with the further steps in the order presented to complete the installation.

Thanks & Regards

UVdesk Team

Responder
- adeadwombat Jan 30, 2020 at 20:45 08Thu, 30 Jan 2020 20:45:21 +000021.
  Sorry for the short note. Things didn’t go as expected from the vid. I did these things on a fresh 18.04 vm before the browser could find the index.php file. Hope this helps. Best Regards.
  $ sudo nano /etc/apache2/mods-enabled/dir.conf
  https://phoenixnap.com/kb/wp-content/uploads/2019/03/php-index-file-position.png
  $ sudo a2enmod rewrite
  $ sudo systemctl restart apache2
  $ sudo nano /etc/apache2/sites-available/000-default.conf
  
  Options Indexes FollowSymLinks MultiViews
  
  AllowOverride All
  
  Require all granted
  
  $ sudo systemctl restart apache2
  
  Responder
  - Himani Gupta (Moderator) Feb 12, 2020 at 06:31 06Wed, 12 Feb 2020 06:31:26 +000026.
    Hello Adeadwombat,
    Nice day to you !!!
    Refer this solution – https://github.com/uvdesk/community-skeleton/issues/245#issuecomment-582735962 and make changes accordingly.
    Thanks & Regards,
    UVDesk Team
    
    Responder

mikaz Nov 22, 2019 at 20:45 08Fri, 22 Nov 2019 20:45:38 +000038.

Hello,

I stock in step 5
https://elite-consulting.us/helpdesk-project/public
Can you help me to fix this issue?

Thank

Responder

Vidushi Singh (Moderator) Nov 27, 2019 at 13:47 01Wed, 27 Nov 2019 13:47:13 +000013.
Hi Mikaz, I would request you do re-install the project and while getting the error please open the dev toolbar then move to network => preview tab to show us the error so that we can find the exact cause behind the same, for any further concern raise a ticket at support@uvdesk.com for the better conversation and instant solution.

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geetha Mar 6, 2020 at 10:43 10Fri, 06 Mar 2020 10:43:49 +000049.

This is really useful i had a successful installation but after shutdown of my pc(ubuntu) i am unable to open it could you plz help me how to do it

Responder

Himani Gupta (Moderator) Mar 6, 2020 at 11:59 11Fri, 06 Mar 2020 11:59:55 +000055.
Hello Geetha,
Thanks for writing to us!!
Kindly execute the project in your browser:
http://localhost/helpdesk-project/public

Still, you’re facing an issue or have further doubt, email us at support@uvdesk.com
Kind Respects
UVdesk Team

Responder

Simon Jul 13, 2020 at 15:36 03Mon, 13 Jul 2020 15:36:52 +000052.

I got this error.

An exception occurred while executing ‘SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.code = ? LIMIT 1’ with params [«ROLE_SUPER_ADMIN»]:

SQLSTATE[42S02]: Base table or view not found: 1146 Table ‘support.uv_support_role’ doesn’t exist

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Himani Gupta (Moderator) Jul 14, 2020 at 04:50 04Tue, 14 Jul 2020 04:50:22 +000022.
Hello Simon,
Nice day to you!!
The exception shows that the created database is not mapped with the project properly. Kindly check max execution time if it is 30 sec then increase it. Check here and try to configure the project again.
Kind Respects
UVdesk Team

Responder

Jean Castro Sep 20, 2020 at 01:46 01Sun, 20 Sep 2020 01:46:41 +000041.

Hola, y podemos encontrar una versión en Español – latinoamericano?

Responder

Himani Gupta (Moderator) Jan 8, 2021 at 12:49 12Fri, 08 Jan 2021 12:49:52 +000052.

Hello Jean Castro,
You can translate the whole panel by following this user guide – https://www.uvdesk.com/en/blog/language-translation-in-uvdesk-open-source-helpdesk/
Kind Respects
UVdesk Team

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(English) Open Source Helpdesk Installation on Ubuntu – UVdesk

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