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(English) Open Source Helpdesk Installation on Ubuntu – UVdesk

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  • Dan
    This is a really useful guide, but it needs more detail in step 2. It seems installation takes place by accessing the installation directory – domain.com/home/ubuntu/helpdesk-project/public/index.php but that is not accessible via Apache.

    How exactly do you go about accessing this file via a browser?

    • Vidushi Singh
      Hello Dan,

      Thanks for reaching us and showing your interest in our software.

      This is a really useful guide, but it needs more detail in step 2. It seems installation takes place by accessing the installation directory – domain.com/home/ubuntu/helpdesk-project/public/index.php but that is not accessible via Apache.

      How exactly do you go about accessing this file via a browser?

      Look at the below steps to install the UVdesk software using the Setup Wizard via browser:

      1. Start a web browser.

      2. Hit the following URL in the browser’s address or location bar(which u have configured in your web server)
      –> Domain name or IP/path to Helpdesk/public

      Note: To check the docroot you can create info.php.

      3. On the initial page, click Set Up UVdesk.

      4. Continue with the further steps in the order presented to complete the installation.

      Thanks & Regards

      UVdesk Team

      • adeadwombat
        Sorry for the short note. Things didn’t go as expected from the vid. I did these things on a fresh 18.04 vm before the browser could find the index.php file. Hope this helps. Best Regards.
        $ sudo nano /etc/apache2/mods-enabled/dir.conf
        https://phoenixnap.com/kb/wp-content/uploads/2019/03/php-index-file-position.png
        $ sudo a2enmod rewrite
        $ sudo systemctl restart apache2
        $ sudo nano /etc/apache2/sites-available/000-default.conf

        Options Indexes FollowSymLinks MultiViews

        AllowOverride All

        Require all granted

        $ sudo systemctl restart apache2

  • mikaz
    Hello,

    I stock in step 5
    https://elite-consulting.us/helpdesk-project/public
    Can you help me to fix this issue?

    Thank

    • Vidushi Singh
      Hi Mikaz, I would request you do re-install the project and while getting the error please open the dev toolbar then move to network => preview tab to show us the error so that we can find the exact cause behind the same, for any further concern raise a ticket at support@uvdesk.com for the better conversation and instant solution.
  • geetha
    This is really useful i had a successful installation but after shutdown of my pc(ubuntu) i am unable to open it could you plz help me how to do it
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