• articles
  • programming
  • product-docs
  • most-recent

    • 71K Views

    (English) Open Source Helpdesk Installation on Ubuntu – UVdesk

    Updated 27 October 2023

    Facebook Linkedin
    Vidushi Singh
    Vidushi Singh 27 October 2023
    . . .

    Leave a Comment

    Your email address will not be published. Required fields are marked*


    12 comments

  • Dan Aug 22, 2019 at 15:38
    This is a really useful guide, but it needs more detail in step 2. It seems installation takes place by accessing the installation directory – domain.com/home/ubuntu/helpdesk-project/public/index.php but that is not accessible via Apache.

    How exactly do you go about accessing this file via a browser?

    رد
    • Vidushi Singh (Moderator) Aug 31, 2019 at 07:30
      Hello Dan,

      Thanks for reaching us and showing your interest in our software.

      This is a really useful guide, but it needs more detail in step 2. It seems installation takes place by accessing the installation directory – domain.com/home/ubuntu/helpdesk-project/public/index.php but that is not accessible via Apache.

      How exactly do you go about accessing this file via a browser?

      Look at the below steps to install the UVdesk software using the Setup Wizard via browser:

      1. Start a web browser.

      2. Hit the following URL in the browser’s address or location bar(which u have configured in your web server)
      –> Domain name or IP/path to Helpdesk/public

      Note: To check the docroot you can create info.php.

      3. On the initial page, click Set Up UVdesk.

      4. Continue with the further steps in the order presented to complete the installation.

      Thanks & Regards

      UVdesk Team

      رد
      • adeadwombat Jan 30, 2020 at 20:45
        Sorry for the short note. Things didn’t go as expected from the vid. I did these things on a fresh 18.04 vm before the browser could find the index.php file. Hope this helps. Best Regards.
        $ sudo nano /etc/apache2/mods-enabled/dir.conf
        https://phoenixnap.com/kb/wp-content/uploads/2019/03/php-index-file-position.png
        $ sudo a2enmod rewrite
        $ sudo systemctl restart apache2
        $ sudo nano /etc/apache2/sites-available/000-default.conf

        Options Indexes FollowSymLinks MultiViews

        AllowOverride All

        Require all granted

        $ sudo systemctl restart apache2

        رد
  • mikaz Nov 22, 2019 at 20:45
    Hello,

    I stock in step 5
    https://elite-consulting.us/helpdesk-project/public
    Can you help me to fix this issue?

    Thank

    رد
    • Vidushi Singh (Moderator) Nov 27, 2019 at 13:47
      Hi Mikaz, I would request you do re-install the project and while getting the error please open the dev toolbar then move to network => preview tab to show us the error so that we can find the exact cause behind the same, for any further concern raise a ticket at [email protected] for the better conversation and instant solution.
      رد
  • geetha Mar 6, 2020 at 10:43
    This is really useful i had a successful installation but after shutdown of my pc(ubuntu) i am unable to open it could you plz help me how to do it
    رد
    • Himani Gupta (Moderator) Mar 6, 2020 at 11:59
      Hello Geetha,
      Thanks for writing to us!!
      Kindly execute the project in your browser:
      http://localhost/helpdesk-project/public

      Still, you’re facing an issue or have further doubt, email us at [email protected]
      Kind Respects
      UVdesk Team

      رد
  • Simon Jul 13, 2020 at 15:36
    I got this error.

    An exception occurred while executing ‘SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.code = ? LIMIT 1’ with params [“ROLE_SUPER_ADMIN”]:

    SQLSTATE[42S02]: Base table or view not found: 1146 Table ‘support.uv_support_role’ doesn’t exist

    رد
    • Himani Gupta (Moderator) Jul 14, 2020 at 04:50
      Hello Simon,
      Nice day to you!!
      The exception shows that the created database is not mapped with the project properly. Kindly check max execution time if it is 30 sec then increase it. Check here and try to configure the project again.
      Kind Respects
      UVdesk Team
      رد
  • Jean Castro Sep 20, 2020 at 01:46
    Hola, y podemos encontrar una versión en Español – latinoamericano?
    رد
  • Himani Gupta (Moderator) Jan 8, 2021 at 12:49
    Hello Jean Castro,
    You can translate the whole panel by following this user guide – https://www.uvdesk.com/en/blog/language-translation-in-uvdesk-open-source-helpdesk/
    Kind Respects
    UVdesk Team
    رد

    • COOKIE USAGE POLICY

    Some of our site pages utilize cookies and other tracking technologies. A cookie is a small text file that may be used, for example, to collect information about site activity. Some cookies and other technologies may serve to recall personal information previously indicated by the site user. You may block cookies, or delete cookies, by adjusting the appropriate settings on your browser. Please consult the HELP menu of your browser to learn how to do this. If you block or delete cookies you may find the usefulness of our site to be impaired.

    To know more about how our privacy policy works, please visit our website.

    We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies. Privacy Policy