Get complete instructions about Open Source Help Desk Installation on WAMP – UVdesk to deliver better customer support experience.
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Open Source Helpdesk Installation & Update on WAMP – UVdesk
Prerequisites to install Open Source Helpdesk on WAMP:
- Processor: 1.60GHz or higher
- RAM: 3GB or higher
- PHP 7.2 or higher
- Composer: 1.6.5 or higher
- Package: Bitnami
- Server: Apache
- Database: MySQL
Steps to Install Open Source Helpdesk on WAMP:
Step 1 –
Install the community-skeleton project via composer using the below-structured command on WAMP:
composer create-project uvdesk/community-skeleton your-project-name
Download ZIP as per your System’s PHP version and extract into your document root, you can check your document root from your php.info file.
Check Following Cases:
Before setting up your project check below things and make changes accordingly:
Case 1. A web server might don’t have permission to allow overriding of the Apache config on a per-directory basis. In httpd.conf , Allow Override needs to be set to All for the directory block as mention below:
Options Indexes FollowSymLinks
Require all granted
Case 2. If your database password contains some special character(such as #$%@) then change your password and make it without special character.
Case 3. locate .env file in your project and make sure APP_ENV=dev when you are doing your setup.
Case 4. Allow read-write permission for below file & folder:
For .env file – chmod 775 -R path of .env file of UVdesk project
For var folder -chmod 775 -R path of var folder of UVdesk project
For config folder – chmod 775 -R path of config folder of UVdesk project
Case 5. And also check max execution time if it is 30 sec then increase it. Check here.
Restart your server.
Lastly, clear your project cache by:
php bin/console c:c
Step 2 –
Browse your installed helpdesk project for example – http://domain/installed_folder/public/
Step 3 – Set Up Helpdesk
Step 4 – Evaluating System Requirement
Step 5 – Database Configuration
Step 6 – Create Super Admin Account
Step 7 – Website Configuration
Step 8 – Install Now
Step 9 – Database Migration
Step 10 – The Helpdesk Has Been Installed Successfully on WAMP