Open Source Helpdesk Installation on WAMP – UVdesk

Get complete instructions about Open Source Help Desk Installation on WAMP – UVdesk to deliver better customer support experience.

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Open Source Helpdesk Installation & Update on WAMP – UVdesk

Prerequisites to install Open Source Helpdesk on WAMP:

Hardware Requirement

• Processor: 1.60GHz or higher
• RAM: 3GB or higher

Software Requirement

• PHP 7.2 or higher, PHP 8
• Composer: Composer 2
• IMAP
• MailParse
• Package: Bitnami
• Server: Apache
• Database: MySQL

Video Tutorial

Steps to Install Open Source Helpdesk on WAMP:

Step 1 – 

Install the community-skeleton project via composer using the below-structured command on WAMP:

Clear Cache:

Create Project:

OR

Download ZIP as per your System’s PHP version and extract into your document root, you can check your document root from your php.info file.

Check Following Cases:

Before setting up your project check below things and make changes accordingly:

Case 1. A web server might don’t have permission to allow overriding of the Apache config on a per-directory basis.  Allow Override needs to be set to All for the directory block as mentioned below:

Options Indexes FollowSymLinks
AllowOverride All
Require all granted

Case 2. If your database password contains some special character(such as #$%@) then change your password and make it without a special character.

Case 3. locate .env file in your project and make sure APP_ENV=dev when you are doing your setup.

Case 4. Allow read-write permission for the file & folder.

Case 5. And also check max execution time if it is 60 sec then increase it. Check here.

Restart your server.

Step 2 – 

Browse your installed helpdesk project for example – http://domain/installed_folder/

Step 3 –  Set Up Helpdesk

Now browse: http://domain/installed_folder/public/

Step 4 – Evaluating System Requirement

Note : To enable the IMAP/mail parser you can have a look here: https://webkul.com/blog/how-to-add-an-extension-imap-and-mailparse-on-windows-linux-mac/

Step 5 – Database Configuration

Step 6 –  Create Super Admin Account

Step 7 – Website Configuration

Step 8 –  Install Now

Step 9 –  Database Migration

Step 10 –  The Helpdesk Has Been Installed Successfully on WAMP

What’s Next? 

Congratulations!! Now you have installed UVdesk open source helpdesk on your Mac server successfully. The next step after installation, set up a mailbox with UVdesk to send & receive emails from UVdesk.

Check out the link below to set up Mailbox-

How to Setup Mailbox: UVdesk Open Source Helpdesk

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