Open Source Helpdesk Installation on WAMP – UVdesk

Get complete instructions about Open Source Help Desk Installation on WAMP – UVdesk to deliver better customer support experience.

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Check out UVdesk on Symfony Official Website – Symfony

Open Source Helpdesk Installation & Update on WAMP – UVdesk

Prerequisites to install Open Source Helpdesk on WAMP:

Hardware Requirement

  • Processor: 1.60GHz or higher
  • RAM: 3GB or higher

Software Requirement

Video Tutorial

Steps to Install Open Source Helpdesk on WAMP:

Step 1 – 

Install the community-skeleton project via composer using the below-structured command on WAMP:

Clear Cache:

Create Project:


Download ZIP as per your System’s PHP version and extract into your document root, you can check your document root from your php.info file.

Check Following Cases:

Before setting up your project check below things and make changes accordingly:

Case 1. A web server might don’t have permission to allow overriding of the Apache config on a per-directory basis.  Allow Override needs to be set to All for the directory block as mentioned below:

Options Indexes FollowSymLinks
AllowOverride All
Require all granted

Case 2. If your database password contains some special character(such as #$%@) then change your password and make it without a special character.

Case 3. locate .env file in your project and make sure APP_ENV=dev when you are doing your setup.

Case 4. Allow read-write permission for the file & folder.

Case 5. And also check max execution time if it is 60 sec then increase it. Check here.

Restart your server.

Step 2 – 

Browse your installed helpdesk project for example – http://domain/installed_folder/

Public Folder - Open Source Helpdesk Installation on WAMP

Step 3 –  Set Up Helpdesk

Now browse: http://domain/installed_folder/public/

Step 4 – Evaluating System Requirement

Note : To enable the IMAP/mail parser you can have a look here: https://webkul.com/blog/how-to-add-an-extension-imap-and-mailparse-on-windows-linux-mac/

Step 5 – Database Configuration

Step 6 –  Create Super Admin Account

Step 7 – Website Configuration

Step 8 –  Install Now

Step 9 –  Database Migration

Step 10 –  The Helpdesk Has Been Installed Successfully on WAMP

What’s Next? 

Congratulations!! Now you have installed UVdesk open source helpdesk on your Mac server successfully. The next step after installation, set up a mailbox with UVdesk to send & receive emails from UVdesk.

Check out the link below to set up Mailbox-

How to Setup Mailbox: UVdesk Open Source Helpdesk

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  • Le
    Hi, Does this come with Binaka app?


    • Himani Gupta
      Hi Le,
      Thank you for showing your interest in our new open source helpdesk project.
      As of now, Binaka app doesn’t include in UVdesk Opensource solution.
      Hopefully, we will implement it in our next update, till then stay tuned with us.
      Thanks for reaching us and have a great day ahead!
  • joel
    What is the password and database name,i get to that stage and am stuck.
    • Himani Gupta
      Hello Joel,
      The database and password name should be your MySQL credential.
      I would like to request you to share the screenshot at support@uvdesk.com where you’re stuck so that we can provide you the solution accordingly.
      Kind Respects
      UVdesk Team
  • Donald

    Is there a way to bypass the PHP mailparse extension requirement? I want to host the solution on a shared platform and unable to enable the exertion.

    • Himani Gupta
      Hello Donald,
      Nice day to you!!
      Since PHP mailparse extension required for parsing email message in order to create a ticket. To do so, you have to enable this extension with the help of your server provider.
      For further help or any assistance you may reach out to us at support@uvdesk.com
      Thanks & Regards
      UVdesk Team
    • Himani Gupta
      Hello Donald,
      Nice day to you!!
      Since PHP mailparse extension required for parsing email messages in order to create a ticket in this community helpdesk project.To do so you have to enable this extension. In case of shared hosting, you may contact your server provider to enable this.
      For further help or assistance, you may reach out to us at support@uvdesk.com
      Thanks & Regards
      UVdesk Team
  • marquez
    I face the same issue as Joel with the webinstaller. I made some mods to debug, since I am not so familiar with symfony. It looks like, that the db connection can not be made, even the db and the user is created correctly in PLESK. Plesk uses mariaDB, but this shouldnt be the problem. I have seen, the driver is set fix to: pdo_mysql , Is there maybe the issue ? I also have followed the suggestions to use simple pw w/o any special chars. But it still throws error from: ConfigureHelpdesk.php and return around line 122 (the catch block)

    For me also still not clear, why it throws the error. Is there a bug in the webinstaller procedure ?

    BTW: to install mailparse is also a bit tricky. almost all tuts just showed to install, and restart apache & php . This did not solved it completley. I also added in php.ini the extension ! All w/o success. After server reboot it was working then, but not before ! Strange things.

    Hope there are not much more hidden bugs. I have some doubts to use it, when the install procedure stucks directly.

    • Himani Gupta
      Hello Marquez,
      Hope this solution will help you to get started with UVdesk community helpdesk – https://github.com/uvdesk/community-skeleton/issues/290
      Also, make sure you are not using special characters in the database password such as #,&,$
      If still the same issue exists then email us complete details at support@uvdesk.com
      Thank You!!
  • Polo

    I am on step “Step 8 – Install Now” since hours, nothing happen, no errors

    Is there a log file somewhre to understand what happen (all previous steps ar OK)


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