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UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
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(English) Open Source Helpdesk Installation on WAMP — UVdesk

Извините, этот техт доступен только в “Американский Английский”.

Category(s) UVdesk

Himani Gupta 12 February 2019

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11 comments

Le Feb 1, 2019 at 16:45

Hi, Does this come with Binaka app?

Thanks

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Himani Gupta Feb 2, 2019 at 08:48
Hi Le,
Thank you for showing your interest in our new open source helpdesk project.
As of now, Binaka app doesn’t include in UVdesk Opensource solution.
Hopefully, we will implement it in our next update, till then stay tuned with us.
Thanks for reaching us and have a great day ahead!

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joel Jan 28, 2020 at 14:51

What is the password and database name,i get to that stage and am stuck.

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Himani Gupta Jan 29, 2020 at 08:30
Hello Joel,
The database and password name should be your MySQL credential.
I would like to request you to share the screenshot at support@uvdesk.com where you’re stuck so that we can provide you the solution accordingly.
Kind Respects
UVdesk Team

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Donald Apr 26, 2020 at 21:06

Is there a way to bypass the PHP mailparse extension requirement? I want to host the solution on a shared platform and unable to enable the exertion.

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Himani Gupta Apr 27, 2020 at 04:45
Hello Donald,
Nice day to you!!
Since PHP mailparse extension required for parsing email message in order to create a ticket. To do so, you have to enable this extension with the help of your server provider.
For further help or any assistance you may reach out to us at support@uvdesk.com
Thanks & Regards
UVdesk Team

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Himani Gupta Apr 27, 2020 at 05:01
Hello Donald,
Nice day to you!!
Since PHP mailparse extension required for parsing email messages in order to create a ticket in this community helpdesk project.To do so you have to enable this extension. In case of shared hosting, you may contact your server provider to enable this.
For further help or assistance, you may reach out to us at support@uvdesk.com
Thanks & Regards
UVdesk Team

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marquez Aug 11, 2020 at 12:07

I face the same issue as Joel with the webinstaller. I made some mods to debug, since I am not so familiar with symfony. It looks like, that the db connection can not be made, even the db and the user is created correctly in PLESK. Plesk uses mariaDB, but this shouldnt be the problem. I have seen, the driver is set fix to: pdo_mysql , Is there maybe the issue ? I also have followed the suggestions to use simple pw w/o any special chars. But it still throws error from: ConfigureHelpdesk.php and return around line 122 (the catch block)

For me also still not clear, why it throws the error. Is there a bug in the webinstaller procedure ?

BTW: to install mailparse is also a bit tricky. almost all tuts just showed to install, and restart apache & php . This did not solved it completley. I also added in php.ini the extension ! All w/o success. After server reboot it was working then, but not before ! Strange things.

Hope there are not much more hidden bugs. I have some doubts to use it, when the install procedure stucks directly.

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Himani Gupta Aug 11, 2020 at 14:04
Hello Marquez,
Greetings!!
Hope this solution will help you to get started with UVdesk community helpdesk — https://github.com/uvdesk/community-skeleton/issues/290
Also, make sure you are not using special characters in the database password such as #,&,$
If still the same issue exists then email us complete details at support@uvdesk.com
Thank You!!

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Polo Aug 29, 2020 at 12:38

Hello

I am on step «Step 8 – Install Now» since hours, nothing happen, no errors

Is there a log file somewhre to understand what happen (all previous steps ar OK)

Thanks

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Himani Gupta Aug 31, 2020 at 06:32
Hello Polo,
Glad to see that you are trying to install our Open Source Helpdesk.
We would like to request you refer this solution to resolve this issue- https://github.com/uvdesk/community-skeleton/issues/290
If the same issue exists then email us at support@uvdesk.com
Kind Respects
UVdesk Team

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(English) Open Source Helpdesk Installation on WAMP — UVdesk

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