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Open Source Helpdesk Installation on Windows – UVdesk

Updated 8 May 2025

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Get complete instructions about Open Source Help Desk Installation on Windows – UVdesk to deliver a better customer support experience.

Hurry Up to install Free Enterprise Level Open Source Helpdesk! Take a Live Demo for a better understanding.

Check out UVdesk on Symfony Official Website – Symfony

Open Source Helpdesk Installation & Update On Windows – UVdesk

Prerequisites to install Open Source Helpdesk on XAMPP:

Hardware Requirement :

  • Processor: 1.60GHz or higher
  • RAM: 3GB or higher

Software Requirement :

  • PHP 7.4 or higher (latest version), also supports PHP 8

To enable the IMAP and Mailparse extensions, refer to this detailed guide on adding the extensions for Windows, Linux, and macOS.

  •  You can check at your localhost/phpmyadmin

php-my-admin

If this screen does not appear at your localhost/PHPmyadmin then do follow the given steps :

  • If you are tapping at your Localhost/PHPmyadmin then this given below screen appears and accordingly select user account & set a password for the root user.

table-data

  • Now click on the change password option.

change-password

  • Type your password in enter or re-type column & then click on the go button.

credintial-upadation

  • Now, open your config.inc.php file in your xampp.

server-starting

Find and open the config.inc.php file with Notepad.

Find the code below:

$cfg[‘Servers’][$i][‘auth_type’] = ‘config’;

$cfg[‘Servers’][$i][‘user’] = ‘root’;

$cfg[‘Servers’][$i][‘password’] = ”;

$cfg[‘Servers’][$i][‘extension’] = ‘mysqli’;

$cfg[‘Servers’][$i][‘AllowNoPassword’] = true;

Replace it with the code below:

$cfg[‘Servers’][$i][‘auth_type’] = ‘cookie’;

$cfg[‘Servers’][$i][‘user’] = ‘root’;

$cfg[‘Servers’][$i][‘password’] = ”;

$cfg[‘Servers’][$i][‘extension’] = ‘mysqli’;

$cfg[‘Servers’][$i][‘AllowNoPassword’] = false;

Save the file and run the localhost/phpmyadmin with the browser.

Steps To Install Open Source Helpdesk On WAMP/XAMPP:

Step 1 – Install the community-skeleton project via composer using the below-structured command:

  • Clear Cache:

composer clear-cache

terminal

  • Create Project:

composer create-project uvdesk/community-skeleton helpdesk-project

installing-depandencies

Check the Following Cases:

Now, before setting up your project, check the following things and make changes accordingly:

Case 1. A web server might not have permission to allow overriding.  Allow Override needs to be set to All for the directory block as mentioned below:

Options Indexes FollowSymLinks
AllowOverride All
Require all granted

Case 2. If your database password contains some special characters (such as #$%@) then change your password and make it without a special character.

Case 3. locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

Case 4. Allow read-write permission for the file & folder

Case 5. And also check the max execution time if it is 30 sec then increase it.

Now Restart your server.

Step 2 – Browse your installed helpdesk project – http://domain/installed_folder

Public Folder - Open Source Helpdesk Installation on WAMP

Step 3 –  Set Up Helpdesk

Afterward, browse your installed helpdesk project for example – http://domain/installed_folder/public/

starting

Step 4 – Evaluating System Requirement

system-requirements

Step 5 – Database Configuration

database-configurations

Step 6 –  Create Super Admin Account

create-super-admin account

Step 7 – Website Configuration

website-configurations

Step 8 –  Install Now

install-now

Step 9 –  Database Migration

installation

Step 10 –  The Helpdesk Has Been Installed Successfully on Windows

successfully-installation

What’s Next? 

Congratulations!! Now you have installed UVdesk open source helpdesk on your Windows server successfully. The next step after installation, set up a mailbox with UVdesk to send & receive emails from UVdesk.

Check out the link below to set up a Mailbox-

How to Setup Mailbox: UVdesk Open Source Helpdesk

Complete Installation Doc – UVdesk Open Source

Open Source Helpdesk Installation on CentOS – UVdesk

Open Source Helpdesk Installation on Ubuntu – UVdesk

Open Source Helpdesk Installation on WAMP – UVdesk

Open Source Helpdesk Installation on MAMP – UVdesk

Are you in trouble? Let’s connect directly to UVdesk developers –

UVdesk Forum!              Developer Visit!              Contact Us!          Live Demo!

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