Open Source Helpdesk Installation on Windows

Get complete instructions about Open Source Help Desk Installation on Windows – UVdesk to deliver a better customer support experience.

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Open Source Helpdesk Installation & Update On Windows – UVdesk

Prerequisites to install Open Source Helpdesk on XAMPP:

Hardware Requirement :

Processor: 1.60GHz or higher

RAM: 3GB or higher

Software Requirement :

PHP 7.4 or higher (latest version), also supports PHP 8

Composer: Composer 2

IMAP

MailParse

Package: Bitnami

Server: Apache

Database: MySQL

To enable the IMAP/mail parser you can have a look here: https://webkul.com/blog/how-to-add-an-extension-imap-and-mailparse-on-windows-linux-mac/

=> You can check at your localhost/phpmyadmin

If this screen does not appear at your localhost/PHPmyadmin then do follow the given steps :

If you are tapping at your Localhost/PHPmyadmin then this given below screen appears and accordingly select user account & set a password for the root user.

Now click on the change password option.

Type your password in enter or re-type column & then click on the go button.

Now, open your config.inc.php file in your xampp.

Find and open the config.inc.php file with Notepad.

Find the code below:

$cfg[‘Servers’][$i][‘auth_type’] = ‘config’;

$cfg[‘Servers’][$i][‘user’] = ‘root’;

$cfg[‘Servers’][$i][‘password’] = ”;

$cfg[‘Servers’][$i][‘extension’] = ‘mysqli’;

$cfg[‘Servers’][$i][‘AllowNoPassword’] = true;

Replace it with the code below:

$cfg[‘Servers’][$i][‘auth_type’] = ‘cookie’;

$cfg[‘Servers’][$i][‘user’] = ‘root’;

$cfg[‘Servers’][$i][‘password’] = ”;

$cfg[‘Servers’][$i][‘extension’] = ‘mysqli’;

$cfg[‘Servers’][$i][‘AllowNoPassword’] = false;

Save the file and run the localhost/phpmyadmin with the browser.

Steps To Install Open Source Helpdesk On WAMP/XAMPP:

Step 1 – Install the community-skeleton project via composer using the below-structured command:

Clear Cache:

composer clear-cache

Create Project:

composer create-project uvdesk/community-skeleton helpdesk-project

Check the Following Cases:

Now, Before setting up your project check the below things and make changes accordingly:

Case 1. A web server might don’t have permission to allow overriding. Allow Override needs to be set to All for the directory block as mentioned below:

Options Indexes FollowSymLinks
AllowOverride All
Require all granted

Case 2. If your database password contains some special character (such as #$%@) then change your password and make it without a special character.

Case 3. locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

Case 4. Allow read-write permission for the file & folder

Case 5. And also check the max execution time if it is 30 sec then increase it. Check here.

Now Restart your server.

Step 2 – Browse your installed helpdesk project – http://domain/installed_folder

Step 3 – Set Up Helpdesk

Afterward, browse your installed helpdesk project for example – http://domain/installed_folder/public/

Step 4 – Evaluating System Requirement

Step 5 – Database Configuration

Step 6 – Create Super Admin Account

Step 7 – Website Configuration

Step 8 – Install Now

Step 9 – Database Migration

Step 10 – The Helpdesk Has Been Installed Successfully on Windows

What’s Next?

Congratulations!! Now you have installed UVdesk open source helpdesk on your Windows server successfully. The next step after installation, set up a mailbox with UVdesk to send & receive emails from UVdesk.

Check out the link below to set up a Mailbox-

How to Setup Mailbox: UVdesk Open Source Helpdesk