Товары
Leading Customer

Team Always Ready to Help you !
Contact Us
Характеристики
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek

Features which are crafted to meet your requirements for a perfect online customer support.
View All Features
Программы
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky

Catalyst App For Your Support System
View All Apps
OPENSOURCE
OpenSource Customer

Team Always Ready to Help you !
Contact Us
About
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky

Team Always Ready to Help you !
Contact Us
ценообразование
custom-helpdesk-development
контакт
пробный
Авторизоваться

169K Views

(English) Installation of Opensource Helpdesk — UVdesk on Ubuntu

Извините, этот техт доступен только в “Американский Английский”.

Category(s) UVdesk

Himani Gupta 12 January 2018

. . .

11 comments

Eroll Feb 19, 2019 at 02:59

How do you change 127.0.0.1 to an actual ip address e.g. 192.168.0.1x ??

Ответить

Vidushi Singh Feb 19, 2019 at 07:11
First of all please let me know where you want to change the same? As it come at two places 1st — While configuring database and 2nd when we start the inbuilt server of PHP using this command php bin/console server:run
Looking forward to hearing from you soon so that I can provide you solution accordingly.

Ответить

Nikos Feb 21, 2019 at 16:55

The command «php bin/console server:run» runs UVdesk and listens only to 127.0.0.1 (localhost).
How can it listen to 0.0.0.0:8000?
Otherwise, it is visible only to localhost…
Also, is there a way to install UVdesk in root document of eg apache (/var/www/html)?
Thanks.

Ответить

Himani Gupta Feb 22, 2019 at 07:44
Hello,
The command «php bin/console server:run» runs UVdesk and listens only to 127.0.0.1 (localhost). How can it listen to 0.0.0.0:8000?
>> You can change the default local IP and run using this command — «php bin/console server:run 0.0.0.0:8000»
Is there a way to install UVdesk in root document of eg apache (/var/www/html)?
>> Yes, you can! Here is the user guide link, we did the same. Do let me know for any further issue we are here to help refer this link to raise your issue.
Looking forward to hearing from you soon!
Thanks for reaching us and have a great day ahead!

Ответить

Pablo Apr 21, 2020 at 20:54

Hi, i’m traying to install it on el cpanel shared hosting but when trying to access the public folder i get HTTP ERROR 500. Do you know why this could be?

Best regards

Ответить

Himani Gupta Apr 22, 2020 at 04:56
Hello Pablo,
Greetings for the day!!
It seems the community project has not map yet properly on your server thus showing a 505 error.
To rectify it, we have to look into your configuration. Kindly share proper details along with the error screenshot at support@uvdesk.com
In the meantime you can also take a help of this video tutorial — https://youtu.be/nMnmmzF72oM might it will help you to proceed.
Kind Respects
UVdest Team

Ответить

Abhiranjan Jul 23, 2020 at 09:46

An exception occurred while executing ‘SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.code = ? LIMIT 1’ with params [«ROLE_SUPER_ADMIN»]:
SQLSTATE[42S02]: Base table or view not found: 1146 Table ‘uvdesk.uv_support_role’ doesn’t exist

Deploying in apache cenots 7 getting above eeror please help

Ответить

Himani Gupta Jul 24, 2020 at 05:54
Hello,
Nice day to you!!
This is because the respective database table has not mapped properly with the community project. Kindly increase the max execution time in php.ini file(for help) then try to restart the server and set up new project with fresh database.
For more details, check this solution — https://github.com/uvdesk/community-skeleton/issues/290
Still, you have further doubt or any kind of issue. Feel free to reach out us at support@uvdesk.com
KInd Respects
UVdesk Team

Ответить

Valdis Nov 13, 2021 at 15:19

https://i.imgur.com/3G6IYdp.png
Hello, I did try to install you opensoruce, but got this erros
Best Regards

Ответить

Aanchal Chaudhary Dec 7, 2021 at 04:47
Hello Valdis,
Greetings of the day!
To get a quick fix of this issue, please do email us at support@uvdesk.com accordingly the team will assist you.
Looking forward to hearing from you soon so that I can provide you solution accordingly.

Ответить
Himani Gupta Dec 7, 2021 at 05:26
Hello Valdis,
Thanks for considering our community helpdesk solution.
It may be probably because of two reasons.

1. .env of your project have no read/write permission please enable it.
2. max_execution_time in your php.ini file has less execution time please increase time and restart your server.

Or kindly try to run the below command —
php bin/console doctrine:migrations:diff
php bin/console doctrine:migrations:migrate

Still, you are getting the same issue then email us at support@uvdesk.com

Ответить

(English) Installation of Opensource Helpdesk — UVdesk on Ubuntu

Leave a Comment Cancel Reply

11 comments

COOKIE USAGE POLICY