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(English) Installation of Opensource Helpdesk – UVdesk on Ubuntu

Updated 16 May 2024

Disculpa, pero esta entrada está disponible sólo en English.

Category(s) uvdesk

Nishtha Shukla 16 May 2024

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13 comments

Eroll Feb 19, 2019 at 02:59 02Tue, 19 Feb 2019 02:59:40 +000040.

How do you change 127.0.0.1 to an actual ip address e.g. 192.168.0.1x ??

Responder

Vidushi Singh (Moderator) Feb 19, 2019 at 07:11 07Tue, 19 Feb 2019 07:11:19 +000019.
First of all please let me know where you want to change the same? As it come at two places 1st – While configuring database and 2nd when we start the inbuilt server of PHP using this command php bin/console server:run
Looking forward to hearing from you soon so that I can provide you solution accordingly.

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Nikos Feb 21, 2019 at 16:55 04Thu, 21 Feb 2019 16:55:55 +000055.

The command «php bin/console server:run» runs UVdesk and listens only to 127.0.0.1 (localhost).
How can it listen to 0.0.0.0:8000?
Otherwise, it is visible only to localhost…
Also, is there a way to install UVdesk in root document of eg apache (/var/www/html)?
Thanks.

Responder

Himani Gupta (Moderator) Feb 22, 2019 at 07:44 07Fri, 22 Feb 2019 07:44:55 +000055.
Hello,
The command «php bin/console server:run» runs UVdesk and listens only to 127.0.0.1 (localhost). How can it listen to 0.0.0.0:8000?
>> You can change the default local IP and run using this command – «php bin/console server:run 0.0.0.0:8000»
Is there a way to install UVdesk in root document of eg apache (/var/www/html)?
>> Yes, you can! Here is the user guide link, we did the same. Do let me know for any further issue we are here to help refer this link to raise your issue.
Looking forward to hearing from you soon!
Thanks for reaching us and have a great day ahead!

Responder

Nikos Feb 22, 2019 at 07:30 07Fri, 22 Feb 2019 07:30:13 +000013.

Is there a way to run UVdesk so that people can see it over the network?
All the guidelines are for local only configuration…

Responder

Komal Sharma (Moderator) Jun 26, 2023 at 07:16 07Mon, 26 Jun 2023 07:16:48 +000048.
Hello Nikos,

You can check it from here is the user guide link:
https://www.uvdesk.com/en/blog/installation-open-source-helpdesk-uvdesk/

We did the same. Do let me know for any further issue we are here to help refer this link to raise your issue. Still, you have further doubt or any kind of issue.
Feel free to reach out us at support@uvdesk.com

KInd Respects
UVdesk Team

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Pablo Apr 21, 2020 at 20:54 08Tue, 21 Apr 2020 20:54:35 +000035.

Hi, i’m traying to install it on el cpanel shared hosting but when trying to access the public folder i get HTTP ERROR 500. Do you know why this could be?

Best regards

Responder

Himani Gupta (Moderator) Apr 22, 2020 at 04:56 04Wed, 22 Apr 2020 04:56:40 +000040.
Hello Pablo,
Greetings for the day!!
It seems the community project has not map yet properly on your server thus showing a 505 error.
To rectify it, we have to look into your configuration. Kindly share proper details along with the error screenshot at support@uvdesk.com
In the meantime you can also take a help of this video tutorial – https://youtu.be/nMnmmzF72oM might it will help you to proceed.
Kind Respects
UVdest Team

Responder

Abhiranjan Jul 23, 2020 at 09:46 09Thu, 23 Jul 2020 09:46:23 +000023.

An exception occurred while executing ‘SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.code = ? LIMIT 1’ with params [«ROLE_SUPER_ADMIN»]:
SQLSTATE[42S02]: Base table or view not found: 1146 Table ‘uvdesk.uv_support_role’ doesn’t exist

Deploying in apache cenots 7 getting above eeror please help

Responder

Himani Gupta (Moderator) Jul 24, 2020 at 05:54 05Fri, 24 Jul 2020 05:54:27 +000027.
Hello,
Nice day to you!!
This is because the respective database table has not mapped properly with the community project. Kindly increase the max execution time in php.ini file(for help) then try to restart the server and set up new project with fresh database.
For more details, check this solution – https://github.com/uvdesk/community-skeleton/issues/290
Still, you have further doubt or any kind of issue. Feel free to reach out us at support@uvdesk.com
KInd Respects
UVdesk Team

Responder

Valdis Nov 13, 2021 at 15:19 03Sat, 13 Nov 2021 15:19:16 +000016.

https://i.imgur.com/3G6IYdp.png
Hello, I did try to install you opensoruce, but got this erros
Best Regards

Responder

Aanchal Chaudhary (Moderator) Dec 7, 2021 at 04:47 04Tue, 07 Dec 2021 04:47:47 +000047.
Hello Valdis,
Greetings of the day!
To get a quick fix of this issue, please do email us at support@uvdesk.com accordingly the team will assist you.
Looking forward to hearing from you soon so that I can provide you solution accordingly.

Responder
Himani Gupta (Moderator) Dec 7, 2021 at 05:26 05Tue, 07 Dec 2021 05:26:43 +000043.
Hello Valdis,
Thanks for considering our community helpdesk solution.
It may be probably because of two reasons.

1. .env of your project have no read/write permission please enable it.
2. max_execution_time in your php.ini file has less execution time please increase time and restart your server.

Or kindly try to run the below command –
php bin/console doctrine:migrations:diff
php bin/console doctrine:migrations:migrate

Still, you are getting the same issue then email us at support@uvdesk.com

Responder

(English) Installation of Opensource Helpdesk – UVdesk on Ubuntu

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