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(English) Installation of Opensource Helpdesk – UVdesk on Ubuntu

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  • Eroll
    How do you change 127.0.0.1 to an actual ip address e.g. 192.168.0.1x ??
    • Vidushi Singh
      First of all please let me know where you want to change the same? As it come at two places 1st – While configuring database and 2nd when we start the inbuilt server of PHP using this command php bin/console server:run
      Looking forward to hearing from you soon so that I can provide you solution accordingly.
  • Nikos
    The command “php bin/console server:run” runs UVdesk and listens only to 127.0.0.1 (localhost).
    How can it listen to 0.0.0.0:8000?
    Otherwise, it is visible only to localhost…
    Also, is there a way to install UVdesk in root document of eg apache (/var/www/html)?
    Thanks.
    • Himani Gupta
      Hello,
      The command “php bin/console server:run” runs UVdesk and listens only to 127.0.0.1 (localhost). How can it listen to 0.0.0.0:8000?
      >> You can change the default local IP and run using this command – “php bin/console server:run 0.0.0.0:8000”
      Is there a way to install UVdesk in root document of eg apache (/var/www/html)?
      >> Yes, you can! Here is the user guide link, we did the same. Do let me know for any further issue we are here to help refer this link to raise your issue.
      Looking forward to hearing from you soon!
      Thanks for reaching us and have a great day ahead!
  • Pablo
    Hi, i’m traying to install it on el cpanel shared hosting but when trying to access the public folder i get HTTP ERROR 500. Do you know why this could be?

    Best regards

    • Himani Gupta
      Hello Pablo,
      Greetings for the day!!
      It seems the community project has not map yet properly on your server thus showing a 505 error.
      To rectify it, we have to look into your configuration. Kindly share proper details along with the error screenshot at support@uvdesk.com
      In the meantime you can also take a help of this video tutorial – https://youtu.be/nMnmmzF72oM might it will help you to proceed.
      Kind Respects
      UVdest Team
  • Abhiranjan
    An exception occurred while executing ‘SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.code = ? LIMIT 1’ with params [“ROLE_SUPER_ADMIN”]:
    SQLSTATE[42S02]: Base table or view not found: 1146 Table ‘uvdesk.uv_support_role’ doesn’t exist

    Deploying in apache cenots 7 getting above eeror please help

    • Himani Gupta
      Hello,
      Nice day to you!!
      This is because the respective database table has not mapped properly with the community project. Kindly increase the max execution time in php.ini file(for help) then try to restart the server and set up new project with fresh database.
      For more details, check this solution – https://github.com/uvdesk/community-skeleton/issues/290
      Still, you have further doubt or any kind of issue. Feel free to reach out us at support@uvdesk.com
      KInd Respects
      UVdesk Team
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