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    (English) Installation of Open Source Helpdesk – UVdesk on Ubuntu

    Updated 19 November 2024

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    Nishtha Shukla
    Nishtha Shukla 19 November 2024
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    13 comments

  • Eroll Feb 19, 2019 at 02:59AM
    How do you change 127.0.0.1 to an actual ip address e.g. 192.168.0.1x ??
    回复
    • Vidushi Singh (Moderator) Feb 19, 2019 at 07:11AM
      First of all please let me know where you want to change the same? As it come at two places 1st – While configuring database and 2nd when we start the inbuilt server of PHP using this command php bin/console server:run
      Looking forward to hearing from you soon so that I can provide you solution accordingly.
      回复
  • Nikos Feb 21, 2019 at 04:55PM
    The command “php bin/console server:run” runs UVdesk and listens only to 127.0.0.1 (localhost).
    How can it listen to 0.0.0.0:8000?
    Otherwise, it is visible only to localhost…
    Also, is there a way to install UVdesk in root document of eg apache (/var/www/html)?
    Thanks.
    回复
    • Himani Gupta (Moderator) Feb 22, 2019 at 07:44AM
      Hello,
      The command “php bin/console server:run” runs UVdesk and listens only to 127.0.0.1 (localhost). How can it listen to 0.0.0.0:8000?
      >> You can change the default local IP and run using this command – “php bin/console server:run 0.0.0.0:8000”
      Is there a way to install UVdesk in root document of eg apache (/var/www/html)?
      >> Yes, you can! Here is the user guide link, we did the same. Do let me know for any further issue we are here to help refer this link to raise your issue.
      Looking forward to hearing from you soon!
      Thanks for reaching us and have a great day ahead!
      回复
  • Nikos Feb 22, 2019 at 07:30AM
    Is there a way to run UVdesk so that people can see it over the network?
    All the guidelines are for local only configuration…
    回复
    • Komal Sharma (Moderator) Jun 26, 2023 at 07:16AM
      Hello Nikos,

      You can check it from here is the user guide link:
      https://www.uvdesk.com/en/blog/installation-open-source-helpdesk-uvdesk/

      We did the same. Do let me know for any further issue we are here to help refer this link to raise your issue. Still, you have further doubt or any kind of issue.
      Feel free to reach out us at [email protected]

      KInd Respects
      UVdesk Team

      回复
  • Pablo Apr 21, 2020 at 08:54PM
    Hi, i’m traying to install it on el cpanel shared hosting but when trying to access the public folder i get HTTP ERROR 500. Do you know why this could be?

    Best regards

    回复
    • Himani Gupta (Moderator) Apr 22, 2020 at 04:56AM
      Hello Pablo,
      Greetings for the day!!
      It seems the community project has not map yet properly on your server thus showing a 505 error.
      To rectify it, we have to look into your configuration. Kindly share proper details along with the error screenshot at [email protected]
      In the meantime you can also take a help of this video tutorial – https://youtu.be/nMnmmzF72oM might it will help you to proceed.
      Kind Respects
      UVdest Team
      回复
  • Abhiranjan Jul 23, 2020 at 09:46AM
    An exception occurred while executing ‘SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.code = ? LIMIT 1’ with params [“ROLE_SUPER_ADMIN”]:
    SQLSTATE[42S02]: Base table or view not found: 1146 Table ‘uvdesk.uv_support_role’ doesn’t exist

    Deploying in apache cenots 7 getting above eeror please help

    回复
    • Himani Gupta (Moderator) Jul 24, 2020 at 05:54AM
      Hello,
      Nice day to you!!
      This is because the respective database table has not mapped properly with the community project. Kindly increase the max execution time in php.ini file(for help) then try to restart the server and set up new project with fresh database.
      For more details, check this solution – https://github.com/uvdesk/community-skeleton/issues/290
      Still, you have further doubt or any kind of issue. Feel free to reach out us at [email protected]
      KInd Respects
      UVdesk Team
      回复
  • Valdis Nov 13, 2021 at 03:19PM
    https://i.imgur.com/3G6IYdp.png
    Hello, I did try to install you opensoruce, but got this erros
    Best Regards
    回复
    • Aanchal Chaudhary (Moderator) Dec 7, 2021 at 04:47AM
      Hello Valdis,
      Greetings of the day!
      To get a quick fix of this issue, please do email us at [email protected] accordingly the team will assist you.
      Looking forward to hearing from you soon so that I can provide you solution accordingly.
      回复
    • Himani Gupta (Moderator) Dec 7, 2021 at 05:26AM
      Hello Valdis,
      Thanks for considering our community helpdesk solution.
      It may be probably because of two reasons.

      1. .env of your project have no read/write permission please enable it.
      2. max_execution_time in your php.ini file has less execution time please increase time and restart your server.

      Or kindly try to run the below command –
      php bin/console doctrine:migrations:diff
      php bin/console doctrine:migrations:migrate

      Still, you are getting the same issue then email us at [email protected]

      回复

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