Много функций

Особенности, которые составлены таким образом, чтобы соответствовать Вашим требованиям для идеального онлайн-поддержки клиентов.

Ticket

Ticket Administration

(English) No more checking emails for queries. Get your queries generated as a Ticket with the UVdesk Helpdesk and provide exceptional support to the customers.

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управление

управление задачами

(English) Task Creation by Ticket Threads In a situation where a lot of technicalities are involved

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управление

управление электронной почтой

(English) Convert your support query emails into a standard ticket for the better assistance.

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Поддержка

Поддержка нескольких каналов

(English) Now you can have all the queries from all possible channels in one place.

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База

База знаний

(English) Provide a perfect explanation about the basic features to the customers and settle the doubt beforehand.

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Настройка

Настройка темы

(English) It is a complete transformation of a portal to match up with the expectation of the users.

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Последующей

Последующей Деятельности Клиента

(English) Boost your revenue with our Finest Customer Support Services which will make your customers amuse.

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Workflow

Workflow

(English) Set-up your helpdesk for automatic actions when defined events take place.

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Настройка

Настройка компании

(English) Edit important information like Time format, Timezone, Default Priorities, Default Status, Default Mailbox of the tickets for the better management of the incoming tickets from all channels.

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Security

Security

(English) Your data, our responsibility. We follow the top most standard procedure to make UVdesk safe from all unwanted threats.

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импортировать

импортировать данные

(English) Import the data like agents, tickets, teams, groups, customers from the third-party helpdesk ( Zendesk, Freshdesk, osTicket, Help Scout) to UVdesk effortlessly.

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Приложение

Приложение для просмотра файлов

(English) It allows the agent or the customer to either view the document directly or to download it. The user can view Office files and Code files in the browser after installing this wonderful App.

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Form

Form Builder App

(English) Create a customizable form that suits the business requirements of the users without coding. Embed the custom form anywhere on the website and generate ticket after each form submission.

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Проверьте

Проверьте производительность агента

(English) Figure out the report, achievements of the agent to know about their performances and their scope of improvement so that you can provide the best quality of support to your customer. Track Customer ratings, Response Time for the transparent result.

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(English)

(English) PWA

(English) Progressive Web App is a web application which applies enhanced and modern web abilities to provide app-like action to the user.

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Социальные

Социальные медиа приложения

(English) Connect your customers from all the possible channels with UVdesk and bring the query under one umbrella.

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Формирование

Формирование билетов

(English) Our responsibility to resolve your doubts with our impressive Ticket System.

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электронной

электронной коммерции многоканальный

(English) Now look for the data command in your ticket system seamlessly.

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Help Desk Migration

Help Desk Migration

Help Desk Migration is an automated data migration tool which allows transferring your records from the helpdesk you’re currently using to UVdesk and vice-versa.

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