(English) No more checking emails for queries. Get your queries generated as a Ticket with the UVdesk Helpdesk and provide exceptional support to the customers.
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(English) Task Creation by Ticket Threads In a situation where a lot of technicalities are involved
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(English) Convert your support query emails into a standard ticket for the better assistance.
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(English) Now you can have all the queries from all possible channels in one place.
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(English) Provide a perfect explanation about the basic features to the customers and settle the doubt beforehand.
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(English) It is a complete transformation of a portal to match up with the expectation of the users.
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(English) Boost your revenue with our Finest Customer Support Services which will make your customers amuse.
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(English) Edit important information like Time format, Timezone, Default Priorities, Default Status, Default Mailbox of the tickets for the better management of the incoming tickets from all channels.
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(English) Your data, our responsibility. We follow the top most standard procedure to make UVdesk safe from all unwanted threats.
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(English) Import the data like agents, tickets, teams, groups, customers from the third-party helpdesk ( Zendesk, Freshdesk, osTicket, Help Scout) to UVdesk effortlessly.
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(English) It allows the agent or the customer to either view the document directly or to download it. The user can view Office files and Code files in the browser after installing this wonderful App.
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(English) Create a customizable form that suits the business requirements of the users without coding. Embed the custom form anywhere on the website and generate ticket after each form submission.
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(English) Figure out the report, achievements of the agent to know about their performances and their scope of improvement so that you can provide the best quality of support to your customer. Track Customer ratings, Response Time for the transparent result.
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(English) Progressive Web App is a web application which applies enhanced and modern web abilities to provide app-like action to the user.
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(English) Connect your customers from all the possible channels with UVdesk and bring the query under one umbrella.
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(English) Our responsibility to resolve your doubts with our impressive Ticket System.
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Help Desk Migration is an automated data migration tool which allows transferring your records from the helpdesk you’re currently using to UVdesk and vice-versa.
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