大量的功能

功能,这是造,以满足您的要求为一个完美的在线客户支持。

票券的管理

票券的管理

(English) No more checking emails for queries. Get your queries generated as a Ticket with the UVdesk Helpdesk and provide exceptional support to the customers.

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任务管理

任务管理

(English) Task Creation by Ticket Threads In a situation where a lot of technicalities are involved

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电子邮件管理

电子邮件管理

(English) Convert your support query emails into a standard ticket for the better assistance.

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多渠道的支持

多渠道的支持

(English) Now you can have all the queries from all possible channels in one place.

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知识库

知识库

(English) Provide a perfect explanation about the basic features to the customers and settle the doubt beforehand.

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自己的主题

自己的主题

(English) It is a complete transformation of a portal to match up with the expectation of the users.

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客户跟进

客户跟进

(English) Boost your revenue with our Finest Customer Support Services which will make your customers amuse.

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工作流程

工作流程

(English) Set-up your helpdesk for automatic actions when defined events take place.

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公司设置

公司设置

(English) Edit important information like Time format, Timezone, Default Priorities, Default Status, Default Mailbox of the tickets for the better management of the incoming tickets from all channels.

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安全

安全

(English) Your data, our responsibility. We follow the top most standard procedure to make UVdesk safe from all unwanted threats.

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进口数据

进口数据

(English) Import the data like agents, tickets, teams, groups, customers from the third-party helpdesk ( Zendesk, Freshdesk, osTicket, Help Scout) to UVdesk effortlessly.

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文件应用程序的观众

文件应用程序的观众

(English) It allows the agent or the customer to either view the document directly or to download it. The user can view Office files and Code files in the browser after installing this wonderful App.

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形式的应用程序生成器

形式的应用程序生成器

(English) Create a customizable form that suits the business requirements of the users without coding. Embed the custom form anywhere on the website and generate ticket after each form submission.

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检查代理人的业绩

检查代理人的业绩

(English) Figure out the report, achievements of the agent to know about their performances and their scope of improvement so that you can provide the best quality of support to your customer. Track Customer ratings, Response Time for the transparent result.

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(English)

(English) PWA

(English) Progressive Web App is a web application which applies enhanced and modern web abilities to provide app-like action to the user.

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社会媒体应用程序

社会媒体应用程序

(English) Connect your customers from all the possible channels with UVdesk and bring the query under one umbrella.

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票形成的

票形成的

(English) Our responsibility to resolve your doubts with our impressive Ticket System.

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电子商务的多频道的

电子商务的多频道的

(English) Now look for the data command in your ticket system seamlessly.

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Help Desk Migration

Help Desk Migration

Help Desk Migration is an automated data migration tool which allows transferring your records from the helpdesk you’re currently using to UVdesk and vice-versa.

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