Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
(English) No more checking emails for queries. Get your queries generated as a Ticket with the UVdesk Helpdesk and provide exceptional support to the customers.
(English) Task Creation by Ticket Threads In a situation where a lot of technicalities are involved
(English) Convert your support query emails into a standard ticket for the better assistance.
(English) Now you can have all the queries from all possible channels in one place.
(English) Provide a perfect explanation about the basic features to the customers and settle the doubt beforehand.
(English) It is a complete transformation of a portal to match up with the expectation of the users.
(English) Boost your revenue with our Finest Customer Support Services which will make your customers amuse.
(English) Set-up your helpdesk for automatic actions when defined events take place.
(English) Edit important information like Time format, Timezone, Default Priorities, Default Status, Default Mailbox of the tickets for the better management of the incoming tickets from all channels.
(English) Your data, our responsibility. We follow the top most standard procedure to make UVdesk safe from all unwanted threats.
(English) Import the data like agents, tickets, teams, groups, customers from the third-party helpdesk ( Zendesk, Freshdesk, osTicket, Help Scout) to UVdesk effortlessly.
(English) It allows the agent or the customer to either view the document directly or to download it. The user can view Office files and Code files in the browser after installing this wonderful App.
(English) Create a customizable form that suits the business requirements of the users without coding. Embed the custom form anywhere on the website and generate ticket after each form submission.
(English) Figure out the report, achievements of the agent to know about their performances and their scope of improvement so that you can provide the best quality of support to your customer. Track Customer ratings, Response Time for the transparent result.
(English) Progressive Web App is a web application which applies enhanced and modern web abilities to provide app-like action to the user.
(English) Connect your customers from all the possible channels with UVdesk and bring the query under one umbrella.
(English) Our responsibility to resolve your doubts with our impressive Ticket System.
(English) Now look for the data command in your ticket system seamlessly.
Help Desk Migration is an automated data migration tool which allows transferring your records from the helpdesk you’re currently using to UVdesk and vice-versa.
Shakehand with a company who deals in eCommerce since last 8 years
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