特征 - UVdesk Helpdesk

工作流程

(English) Set-up your helpdesk for automatic actions when defined events take place.

(English) PWA

(English) Progressive Web App is a web application which applies enhanced and modern web abilities to provide app-like action to the user.

电子商务的多频道的

(English) Now look for the data command in your ticket system seamlessly.

检查代理人的业绩

(English) Figure out the report, achievements of the agent to know about their performances and their scope of improvement so that you can provide the best quality of support to your customer. Track Customer ratings, Response Time for the transparent result.

形式的应用程序生成器

(English) Create a customizable form that suits the business requirements of the users without coding. Embed the custom form anywhere on the website and generate ticket after each form submission.

文件应用程序的观众

(English) It allows the agent or the customer to either view the document directly or to download it. The user can view Office files and Code files in the browser after installing this wonderful App.

进口数据

(English) Import the data like agents, tickets, teams, groups, customers from the third-party helpdesk ( Zendesk, Freshdesk, osTicket, Help Scout) to UVdesk effortlessly.

安全

您的数据，我们的责任。我们遵循最顶级的标准程序，使 UVdesk 免受所有不必要的威胁。

公司设置

(English) Edit important information like Time format, Timezone, Default Priorities, Default Status, Default Mailbox of the tickets for the better management of the incoming tickets from all channels.