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It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek

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UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky

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OpenSource Customer

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UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky

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公司设置

(English) Edit important information like Time format, Timezone, Default Priorities, Default Status, Default Mailbox of the tickets for the better management of the incoming tickets from all channels.

Time Zone

根据该国的代理人和所有者可以设置时区。
通过这个，它变得非常容易的客户知道有关工作时间的服务台和当期待的答复支持工作人员。
甚至支持的代理和雇主可以看到日期和时间为每张票线将按他们的时区。

Business Hours

所有者可以设置工作时间的服务台。
所有者也可以编辑的开幕和闭幕时的支持人员按要求。
营业时间将得到一个想法的客户有关的工作时间的服务台和当期望恢复他们的查询。

Record Activites Status

纪录的活动的支助门户网站通过选定的活动，你希望看到在你的门户网站。你可以选择的各种活动，从发票部分，任务部分，理的活动&知识库有关的活动。
通过跟踪活动，就可以知道精确的现状和没有重要的部分将永远错过了从你的视线。

Default Company Setting

插入详情，如姓名、默认的电子邮件地址，下一票ID的，默认的邮票状态&票优先事项的新票，它将建立在你的门户网站。

Pending Responses

设置小时，因为反应待定，等待通知状态&待通知的模板的自动化，客户跟进，从不错过任何客户。

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