Time Zone

In accordance with the country, the agents and the owner can set the timezone.
By this, it becomes very easy for the customers to know about the working hours of the helpdesk and when to expect the reply from the support staff.
Even the support agent and the owner can see the date and time for each ticket thread which will be as per their time zone.

 

Business Hours

The owner can set the work timings of the helpdesk.
The owner can also edit the opening and closing time of the helpdesk as per the requirement.
Business Hours will give an idea to the customers about the working hours of the helpdesk and when to expect the revert for their query.

 

Record Activites Status

Record Activities of your Support Portal by selecting the set of activities which you want to see on your portal. You can select various activities from the Tickets section, Task Section, Agent’s Activities & Knowledge base related activities.
By tracking the activities, you can know the precise status and no important part will be ever missed from your sight.

 
 

Default Company Setting

Insert details like Name, default Email Address, Next Ticket ID, Default Mailbox, Ticket Status & Ticket Priority for the new ticket which will be created in your portal.

 
 

Pending Responses

Set Hours Since Response Pending, Pending Notification Status & Pending Notification Template to automate the customer follow up and never miss any customer.

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