Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
Boost your revenue with our Finest Customer Support Services which will make your customers amuse.
If the owner sets this field to any value and if the customer doesn’t reply back to the ticket till that set time value then a mail will automatically be sent to the customer for the revert on the ticket.
Like this, if by chance the customer forgets to revert to any situation, then this reminder mail will remind the customer about the ticket.
Notification mail will go to the customer who has not reverted to the ticket for the set time value if the ticket status belongs to the “status” selected by the owner from the drop-down.
The notification will allow the customers to get aware of the ticket as replied by the agent and revert back on that so to get the work done priority. It’s the common scenario that customers get busy in their work and forgot to revert on email. The pending notification mail makes sure customer reply on the email after a set period of time.
The owner can select the email template which will be sent to the customer who has not reverted to the ticket for the set time value.
The owner can select any template from the drop-down and that email template will go to the customer. You can customise the email template so to personalize your email and create a good reading experience for your customers.
Shakehand with a company who deals in eCommerce since last 8 years
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