Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
Amazon Order Fetch App bridges the gap between your Amazon Marketplace and Customer Support Service of your Amazon Customers. Confirm the order details fetching from Amazon Account on the ticket for the proper validation and avoid bogus queries.
Now, you can furnish close attention to each and every customer’s query coming from your Amazon Store and resolve customer’s issue quickly.
Amazon App integration is really easy. Just a few steps and then you are ready to fetch the order related from your Amazon marketplace to Ticket System.
It helps the support staff or the agents to distinguish between the genuine and fraud customers and hence they can devote their time to the customers who really need their assistance on the ticket system.
The support staff or the agents can check the details of any order number from Amazon Online Store directly on the ticket system.
This app will give a better understanding of the customer’s request and their originality and it will help the support staff to serve the genuine customer in a better way.
Add multiple eCommerce Channels in the UVdesk as per the requirement and validate the details of the order number coming from your eCommerce Channel.
You need to go to Amazon MWS Register Page of the respective country and then you need to navigate to Setting → User Permissions → Authorize a Developer.
Setting and User Permissions section:
Authorize a Developer:
Screenshot to Authorize New Developer
After that, you need to enter Developer’s Name: Webkul Software Pvt. Ltd and 7859-8363-1665 as Developer Account Number
By agreeing to terms and conditions, on the next page you will see credentials.
You need to enter seller ID while configuring Amazon Order Fetch App along with Amazon MWS Credentials which you got in the first step.
You get details like Order Placed and Closing Date, Payment information that includes Order Processing Method and Fulfillment Method, Shipping Address and Product Information which includes units purchased and cost.
You can configure this Amazon Order Fetch App for the following countries as of now with UVdesk: Canda, Mexico, USA, Germany, Spain, France, Italy, United Kingdon, India, China, Japan
Click here- Installation & Configuration Guide
Enter the subdomain below which you have chosen at the time of registration with UVdesk
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