Buying and selling stuff online is now as easy as pie. Nowadays, the payment process is also secured that you can easily select the product and check out from the online store.
Even you have online customer support where the support staff or the agents can look after into your issues and provide you a valid and satisfactory solution.
There are cases of bogus issues also which waste a lot of time of the support staff. In order to validate the customer, we have eCommerce App for Reverb, in which the support staff or the agent can fetch the order related details from the Reverb to the ticket system of UVdesk directly. In this way, no genuine customer will be missed and the agent can avoid the fraud cases.
Click here- Installation & Configuration Guide
Show up under one roof:
Display the details of any order number of Reverb online store on the ticket system to fasten the support process.
Save the agents for fraudulent queries:
This app will give an insight to your support staff about the customer’s request and their originality and it will help the support staff to serve the genuine customer in a better way.
Supports Numerous Channels:
Add multiple eCommerce Channels in the UVdesk as per the requirement and validate the details of the order number coming from your eCommerce Channel.