Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
This CS-Cart Order Fetch module helps, you may link several CS-Cart channels with UVdesk open-source and confirm the specifics of the order number on support tickets generated by each channel.
This module streamlines and simplifies the support process. This module automatically populates the support ticket with order-related information such as Order ID, description, quantity, total price, unit pricing, shipping, and so on.
Allowing the support agent to confirm the order details and proceed with the necessary resolution.
Provide prompt and Flawless Assistance
By checking order information over the ticket with this module, the reply master can resolve support queries faster.
Quick Double Resolution
Having all of your client questions and live order details in one location makes it easier to manage tickets.
Connection to Customer Order Data in Real-Time
Agents have real-time access to product listings, shipping information, pricing, and other information.
Customer Service for eCommerce
Check all of the relevant order details from each CS-Cart channel in a single dashboard.
1-Which version of UVdesk open-source does it support?
UVDesk version 1.0 or above requires to use of the CS-Cart Order Fetch module.
2-Is this module capable of retrieving consumer inquiries from CS-Cart?
This module will only retrieve order-related information from a support ticket.
3-What kind of customer order details can we see on a CS-Cart ticket?
This module automatically populates the support ticket with order-related information such as Order ID, description, quantity, total price, unit pricing, shipping, and so on.
4-Is it required to install the eCommerce package in order to use this module?
Yes!! Because the eCommerce package is a must, you must have it.
5-Is the module’s source code available for free?
It’s designed on an open-source technology stack, so you can tweak it as needed in the future.
Click Here –Installation & Configuration Guide
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