A service-level agreement (SLA) is defined as an official commitment that prevails between a service provider and a client.
Set your own SLA. It’s a powerful tool to simplify the communication and commit your customer to provide ideal support by using some set of event, condition and take an action for getting update timely to your commitment.
Set a standard for your support service that how you are going provide support to your customer and what would be the procedure to get that committed support.
Now with the help of UVdesk-SLA app set attentiveness of your own customer support and automate the update so that your commitment could take place.
Click here – Installation and User Guide